FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on weekly frequency and discounts are automatically applied to your invoice. Pricing for a standard 30 minute dog walk $23. A private cat visit for 20-40 minutes is $23. We also offer in home overnight pet care from 8pm-8am for $80 per night.
- What is your typical process for working with a new customer?
How do you get started? 1.) Register by filling out your information and adding profiles for each of your pets. Complete profiles are of the utmost importance so we can provide the best pet care possible. 2.) We will email you our Welcome to Trusty Tails letter. 3.) Login, go to My Schedule, and create the visits that you need for your dog or cat. You can also schedule a Meet & Greet. 4.) We will receive an alert of your schedule request and will assign your sitter or walker and accept your appointment. 5.) We will email you a confirmation. 6.) You’re all set! We’ll see your pet soon!
- What education and/or training do you have that relates to your work?
All of our staff go through multiple weeks of interviewing, shadowing, and training. They also must pass a state/federal background check.