Five Star Bath Solutions
About this pro
Ricky B.Jun 1, 2018Verified
All around incredible. Do yourself a favor and choose them.Dec 22, 2017Verified
Everything started off great with a prompt response through thumbtack and communication was quick and that's where the positive experience ends. We had an estimate scheduled which was cancelled last minute due to their estimator being overbooked. After exchanging countless emails and photos about the work (since the estimator couldn't get back to complete an estimate anytime soon), we decided to book this pro only to find out it would be 10 weeks before any work could be completed on a simple (tiny) bathroom replacement which already had all the plumbing in place. This was a complete waste of time and headache for no resolution to my original request for an insert replacement. Safe yourselves the hassle and look for a vendor that is available in less than 2.5 months!Apr 20, 2018VerifiedJoe M.'s reply
Hi Judy, you are correct—due to high demand we are often booked out up to 10 weeks. I understand that you are trying to arrange work for the house you are preparing to move into, but we are unable to make special accomodations for you at this time. Demand for our products and services remain high as we have a unique approach to the shower and use employees rather than subcontractors to ensure top-quality installation. Thanks for your feedback. We always strive to improve. Best of luck on your project.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We have packages available for all budgets, and can also customize a shower for you.
- What is your typical process for working with a new customer?We offer a free in-home estimate and design consultation.
- What education and/or training do you have that relates to your work?Bath Solutions has been in business for over 20 years and has locations across the country.