FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We understand that every penny spent on an investment needs to count, especially as a small business, because we, too, are a small business. We get it. 100%. Once we have the initial consult, we will work with you to customize a price and plan for you based on your business needs, goals and services you want to obtain, so you are not paying for things that you don't need or that may leave you unsatisfied. All services and terms are agreed upon in advance, so matter what your budget may be - small or large - we have services that will work for you and your business. Ultimately, your decision to proceed can be made by honestly answering this question... "What is it going to cost you if you decide to do nothing?"
- What is your typical process for working with a new customer?
No business or project is ever too small, or too large. We offer a la carte services for those looking to concentrate in one area, or customizable, multiple service packages for short or long-term business oversight. To start...we just need you and a few minutes of your time to outline what it is you are looking to accomplish. We invite you to schedule a free 30-minute consultation, that we can schedule at your convenience, so we may discuss your business wants, goals, and needs. If you are local to our office/service area, an in-person meeting is certainly an option; however, should you be out of the local service area, initial consultations will be held over the phone, FaceTime or Skype. Should you decide that you would like to retain our amazing expertise and services, a more in-depth consultation will take place on-location, in your office, or at a pre-arranged location of your choosing.
- What education and/or training do you have that relates to your work?
Lanagan Consulting specializes in the industries of customer service, real estate, hospitality, food and beverage, sports, recreation, and municipality; however, we are firm believer in that the core of all business strategy and success is transferable to any industry or profession. To run a successful business, it is required to have an extensive knowledge of how to obtain and retain a customer and target demographic base. With a combined 36-year professional knowledge-base in the corporate, government, and private sectors, Lanagan Consulting offers unparalleled professionalism and effective business consulting services and solutions, coupled eloquently with a realistic and relatable perspective. Our expertise in the many facets of business consulting, business operations, business development, employee training and development, marketing, and customer service will leave you rest assured that you are in good, capable hands.