FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Billing and Cost Breakdown: - We charge hourly, in 15 min increments. The billing starts from the time the crew leaves the facilty and ends at the time they return. - Hourly rate : $55/hr for 2m. (Each additional laborer is $25.) *(Discounts for active Military, Fire, Police, and non profit organizations.) - There are no hidden fees or charges for heavy and difficult items. (Upright pianos, safes, appliances, etc.) - Long Distance Moves are billed hourly or a flat rate is applied based upon the type of move. (Depending on size of load, a larger rental truck for the move may be required) Please contact us for any additional information. *There is no additional tax and fees added to the final bill. Payment: - We accept Cash, Check, (With I.D) (Select Mobile Pay Options are available) - Payment is due in full upon completion of the move.
- What is your typical process for working with a new customer?
The process starts with a simple contact to us and give us detailed information for your move. We will either set you up with an in home estimate or continue with collecting the details over the phone or email. You will want to let us know all what you need taken care of and the items and details associated with it. After we collect the information, we will provide you with a professional estimate for what your move will cost for you and continue on to booking your move date. After you are booked, the day before we will give you a courtesy call to confirm your move for the next day.
- What education and/or training do you have that relates to your work?
A decade of professional moving and storage. Over 1,000 local and long distance moves completed. We have a ton of experience with all aspects of moving, packing, hauling, loading, and storage.