|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
About this pro
Unfortunately I cannot speak highly of the experience. The designer was defensive, unprofessional and the work that was presented contained errors and often ignored what I had requested. Unfortunately what they presented missed the mark. It felt like they treated the project as an assembly line of limited possibilities that they were trying to rush through. Communication was very poor. A very disappointing experience after a promising beginning. I would not recommend them.Aug 17, 2018VerifiedKristine N.'s reply
Unfortunately, we were not able to finish this project because the client never provided access to her Squarespace account and didn't want to make the changes that she hired us to make. We were left between a rock and a hard place because of the client's odd behavior and ultimately decided it was best for both parties to cancel the project. We agree that this was a disappointing experience and have invited this client to email us at firstname.lastname@example.org to discuss further. We wish her the best in the future!
I am forever indebted to Markon Brands. They were able to take my vision for my website and make it even better than expected. Great communication, quality work, and a desire to make sure everything was just how I wanted it.Jul 11, 2018VerifiedKristine N.'s reply
I can't say more good things about Markon Brands, they made my blog look so professional and somehow made it look exactly like I wanted it to in my head with just little direction. They were always so responsive and quick to make changes I wanted. I have told multiple people about them that are launching blogs and I would trust them again to do something for me in the future! The even called me and walked me through the back end of the site they made for me and how to do my posts on my own. A phone call that was supposed to be 15 minutes he stayed on the phone with me for an hour while I asked questions and he showed me tips and tricks. I know if I needed them for something down the line on my site they will be helpful with that as well.May 31, 2018VerifiedKristine N.'s reply
They were receptive, easy to work with and very quick.Mar 20, 2018Verified
I'm still working with them (so the end product is TBD), but thus far they've been great! In particular, they've been SO responsive and on top of communication. They never leave me hanging, and given that I have a tight deadline, this level of contact is really reassuring. They're super professional, friendly, and talented. I feel like I'm in good hands. As someone with a background in design, it's a relief to be able to trust other creatives with decision-making.Feb 6, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We design exclusively on the Squarespace platform to keep costs down for our clients. All expenses are very transparent and all-inclusive. Design fees paid to us cover our time setting up, styling and taking care of back-end details for your site; hosting and platform costs are paid directly to Squarespace although we are happy to set that up for our clients.
- What is your typical process for working with a new customer?We will begin with an introductory phone call (or video call, if that is your style!) where we can learn more about the project goals and decide if we are a good fit to work together. The next step will be for us to send a detailed proposal based on the project scope discussed. Once approved by the client, we will send over a simple contract covering terms and a link for payment. At this point, we may ask for more information (copy or photos/graphics for your website, for example) or we jump on another call to hammer out any other details together. Our design team is always just a phone call or email away if you need to provide more info or ask questions!
- What education and/or training do you have that relates to your work?Our team of 6 includes people with degrees in everything from communications to marketing and from business administration to entrepreneurship. Together, we have countless years of experience in the design, marketing, communication and business fields. Continuing education is a substantial value of our agency, and in 2017 we attended events all over the country to further our knowledge on everything from SEO to design trends to what's coming down the pipe next at Google. In short, we love our industry and are continually learning more!