FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I price based on the house and the family. Every family is different and so is every house. I do not do hourly cleans because i price by the rooms and what they have to them. Now the 1st time clean does cost more because it takes us longer to clean the 1st time then it does when we return. I also base price on how often the customer needs their house cleaned.
- What is your typical process for working with a new customer?
When it comes to working with new customers its nice to get to know each other better. That way the customer and the employee both feel more comfortable with each other, so if the customer is home when I'm working I try to have some small talk while I clean. I start by explaining how I do things and where I will start and where I will stop. They have that time to tell me their likes and dislikes and I work accordingly. Some times the customer isn't home and that is great too cause I will get done a little quicker because I can focus on my work.