FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes and no, it depends on the service, and I am uneasy about giving a bid site unseen. I know labor costs, the variable is the material cost and job site conditions. I can give a much more accurate bid once I have seen the project. An accurate bid sets both the professional and the client up for success. Also, if you obtain several bids that are fairly close in number, then one that is way cheaper, that should be a warning that you need to take a close look at their budget and make sure everything is included. Check the differences between the bids and ask questions. There is nothing worse than not being able to finish a project because you or the builder have run out of money or didn't anticipate and add a contingency that only gets drawn down for good reason.
- What is your typical process for working with a new customer?
The best thing to do is meet in person with the client, and to listen to what they want and what their target budget is. They may or may not have a design already, if they don't, I put a look book together and start the design process. This goes from simple bathroom remodels to an entire custom house or commercial finish out. I want to make sure we all know exactly what the client wants, and I make sure to use finishes that match their budget. Once we have a code compliant design, I put the bid together using actual quotes from my subcontractors. I go over all the quotes with the client and make adjustments as needed.
- What education and/or training do you have that relates to your work?
I started in 2000, working in multi-family development, clients include Simpson Housing, The Hilton, and private investors/ hedge funds. From there I became the Controller of Gatewood Homes, Gatewood Construction and Gatewood Construction Management, and worked as their only financial officer. I then started City Living Development LLC and City Living Design and Development LLC 10 years ago with an architect.