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Dillon W.
Aug 18, 2017
Pest Control Services
Verified Review
Tech showed up on time, and completed the job well and in a timely manner. Will definitely use Bulwark in the future if necessary.
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Thumbtack Customer
Aug 16, 2017
Very professional! Highly recommend
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Paul S.
Aug 15, 2017
Pest Control Services
Verified Review
Bulwark Exterminating and Technician James Lightsey exceeded expectations in every way possible.
We we're having a crisis and they responded with solutions within hours of my initial call.
We are completely impressed by their professionalism, speedy service and attention to detail. Thank you!
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Thumbtack Customer
Aug 7, 2017
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Martin O.
Aug 5, 2017
Pest Control Services
Verified Review
The technician was very knowledgeable and explained everything he did. He also provided documents that showed the products used and where they were applied. We will definitely use them again!!!
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Emma S.
Aug 4, 2017
Pest Control Services
Verified Review
Great service and price
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Julia G.
Jul 26, 2017
Pest Control Services
Verified Review
Excellent serviceman. Didn't pressure me to partake of quarterly service. I did buy it.
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Erika Z.
Jul 25, 2017
Pest Control Services
Verified Review
Bulwark was always quick to respond to my requests.
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Caitlin R.
Jul 25, 2017
Pest Control Services
Verified Review
Arrived on time and finished the job quickly. Haven't seen any roaches since.
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Andy G.
Jul 25, 2017
Pest Control Services
Verified Review
Timely, affordable, great service
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David L.
Jul 24, 2017
Pest Control Services
Verified Review
Thanks again!
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Thumbtack Customer
Jul 20, 2017
By actually doing the work. My pest has gotten woest since ive called them out. I paid cash to the exterminator and still got billed again. I'm not sure if he kept my money or what.
Anthony B.
Jul 21, 2017
Dear valued customer,
We are sorry to hear this. All of our services come with 100% pest free re-treat guarantee guaranteed! If you could provide me with more information, we can have a technician out in the next 24 hours to treat the bugs again. Early on in our treatments we have to work diligently to get through the life-cycle of the bugs; and that is why we always offer free re-treatments if ever needed.
With the bill, they are automatically generated immediately after taking service. The payment may have yet to post. I would like to look into your account further. Please reach out to me directly on Thumbtack, or give us a call (512) 768-8217. We want to make this right and ensure you are happy with our service.
Best,
Anthony Ball
(512) 768-8217
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Lorna M.
Jul 18, 2017
Pest Control Services
Verified Review
Jonathon was very knowledgable and personable.
Anthony B.
Jul 21, 2017
Hey Lorna,
Thank you for the review. I will let Jonathon know how happy you were with his service.
Best,
Anthony Ball
(512) 768-8217
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Thumbtack Customer
Jul 17, 2017
Service was good
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Nely Q.
Jul 6, 2017
Pest Control Services
Verified Review
A young man.... extremely professional, well mannered, attentive to details and a good sense of humor took care of our bug needs! Looking forward to dealing with this agency on a regular basis.
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Brandy G.
Jul 3, 2017
Pest Control Services
Verified Review
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Thumbtack Customer
Jul 1, 2017
Show up to appointments and call their clients back.
Anthony B.
Jul 21, 2017
Dear valued customer,
I am sorry we have failed you and that you are disappointed with our service. We'd like to make this right. Please reach out to me here on Thumbtack with more info. I'd like to have a service manager give you a call to see what we can do to earn our customary 5-star review in which we always strive to achieve.
Best,
Anthony Ball
(512) 768-8217
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Thumbtack Customer
Jun 30, 2017
I realize that not all Exterminators do not have the skills to be a knowledgeable Inspector but I was expecting someone to know some things about the pests they are exterminating.
Possibly providing cross-training the Inspectors and the Exterminators might provide much better customer satisfaction.
Anthony B.
Jul 21, 2017
Dear valued customer,
I am sorry we have failed you and that you are disappointed with our service. We'd like to make this right. Please reach out to me here on Thumbtack. I'd like to have a service manager give you a call to see what we can do to earn our customary 5-star review in which we always strive to achieve.
Best,
Anthony Ball
(512) 768-8217
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Samantha A.
Jun 28, 2017
Pest Control Services
Verified Review
Responded promptly and scheduled service at a good price
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Thumbtack Customer
Jun 24, 2017
Very helpful on what I needed to do in order to prevent further infestations. Friendly company.
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Donna M.
Jun 19, 2017
Pest Control Services
Verified Review
They were able to get the flea infestation dealt with very quickly. This season has been horrible for fleas and two of our local companies were no longer treating fleas because of the volume. Efraem explained everything, and arrived a little early. He was very patient with us as we were a bit slow about getting out of the house. He answered all my questions and was very pleasant to work with.
Anthony B.
Jul 21, 2017
Hey Donna,
Thank you for the review. I will let Efraen know how happy you were with his service.
Best,
Anthony Ball
(512) 768-8217
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Nicole S.
Jun 12, 2017
Pest Control Services
Verified Review
Our technician was extremely friendly and informative
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Lindsey R.
Jun 2, 2017
Pest Control Services
Verified Review
Excellent, friendly service.
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Brett C.
May 16, 2017
Pest Control Services
Verified Review
Easy to make an appointment and set up recurring visits. On time and went through the house and around the house, answered any questions, and was in and out.
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Laurie B.
May 16, 2017
Pest Control Services
Verified Review
On time! Fast service on a Saturday!!
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Jahanzeb K.
May 9, 2017
Pest Control Services
Verified Review
Professionalism
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Sarah K.
May 5, 2017
Pest Control Services
Verified Review
Hassled to much about signing a contract.
Anthony B.
May 9, 2017
Sarah,
I am sorry that you feel this way, even with us honoring your request of a one time treatment. We do ask that our customers sign a service agreement, not a binding contract. This agreement allows our technicians to legally come onto your property to treat. You may cancel this agreement at anytime if you are ever dissatisfied. We do, however, stand by our highly specialized treatments, our outstanding service, and always offer free re-treatments between service if ever needed. Please let me know how and if we can make this right.
Best,
Anthony Ball
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Kelley R.
May 4, 2017
Pest Control Services
Verified Review
They got rid of the bugs.
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Suki W.
Mar 30, 2017
Pest Control Services
Verified Review
Great company
Friendly and courteous. Had a great price for service. So far no pests.
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Sean A.
Oct 19, 2016
Pest Control Services
Verified Review
Not As Expected
Not good. Setting up was easy and the exterminator was on time. However, everything sold/promised on the phone wasn't delivered. Based on the Google reviews, I had high expectations.
On the appointment set-up call, I was sold a thorough and unique service: "We get in the walls, open up outlets, under the cabinets, etc". What really happened is the exterminator sprayed a few corners and baseboards. It took him about 10mins.
Also, I requested specific fly treatment (over the phone), I was told they'd place small translucent rectangles to the window as the treatment - I cant recall the cost, but it was around $40. The exterminator brought and began setting up standard sticky box traps. When I asked about the translucent window stickers he had no idea what i was referring to. I was unwilling to pay $40 for something I can get at Hone Depot for a couple bucks,
Upon payment, I advised him i was short paying, omitting the fly treatment. I told him to please clear it up internally. I've now received two invoices in the mail for the fly treatment.
I'm calling today to clear that up and cancel future services.
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Brenda R.
Sep 30, 2016
Pest Control Services
Verified Review
Pleased with service
We wanted a one time extermination and were pleased with the service received. The tech was on time, very professional, asked detailed questions and performed the service in a timely manner. We will use them again.
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Nishi G.
Sep 24, 2016
Pest Control Services
Verified Review
Satisfied
The professional was nice. Seemingly did a good job - we will see if the critters stop. They did not call us when they were running late. I did appreciate that he took off his shoes inside the house.
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Steven F.
Aug 27, 2016
Pest Control Services
Verified Review
Friendly and professional all the way
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Shashwat J.
Aug 25, 2016
Pest Control Services
Verified Review
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Gina J.
Aug 23, 2016
Pest Control Services
Verified Review
Came on time and was thorough in explaining the procedure.
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Chrissy C.
Jul 26, 2016
Pest Control Services
Verified Review
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Heath U.
Jun 29, 2016
Pest Control Services
Verified Review
Came to get rid of some pests and rodents and he was very knowledgable and quick in treating my home.
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Philip C.
Jun 24, 2016
Pest Control Services
Verified Review
On time arrival. Thorough explanation by serviceman Caleb. Courteous and respectful - impressive, he even removed his shoes before entering my home. Excellent customer service!
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Katrina L.
Jun 22, 2016
Pest Control Services
Verified Review
Very communicative and great customer service.
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Brandy G.
May 25, 2016
Pest Control Services
Verified Review
Really friendly technician. He came early because he was in the neighborhood but I asked him to come back at the scheduled time, which he did. This was my first time using an extermination company so I had lots of questions which he answered.
It's only been 4 days Sind he came but j haven't seen any bugs!
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Daniel came in and took care of my quadplex today and he was very thorough and swift for all my tenants. Great job!!!
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Daniel did an amazing job this morning. He has our situation under control now. This old spa tries to house bugs but Daniel keeps them away.
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My services have always been done by Daniel. It's always great and thorough. Any issues I have he will knock it out. Bulwark is exceptional.
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Texas custom signs J.
May 6, 2016
Today was pretty nice having Daniel V come in for service to my office. Very polite each service and gets along with everyone in the office. Keep up the great service
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We can always expect great service with Daniel on the job. We like him doing our service at the fraternity and we'd like to keep it that way. Always thorough through our entire building
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Halal bros B.
May 5, 2016
I had a follow up visit with Daniel this morning and I must say it has come a long way since he set these up and able to almost see nothing these days. Good work daniel
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JD law offices D.
May 4, 2016
Excellent job as usual with Daniel when he comes in. He sprays both offices we have and does it in a timely manner and then he's out of the way before we know it.
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Very professional and on time performance by Travis Fortenberry. Highly recommend Travis and Bulwark Exterminating.
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Dental cares A.
May 4, 2016
My office always gets very good service with Daniel v every time. He always checks with everyone in our office to make sure nobody has seen a thing. Keep up the good work
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As always, friendly and courteous service...and paying attention to the details -- such as the wasp nests that have formed recently. Thank you, Logan Colley!
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Connie S.
Apr 23, 2016
Pest Control Services
Verified Review
Randy came to the house explained who he was what he was doing what to expect and to call anytime we saw bugs between treatments
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Taylor B.
Apr 15, 2016
Pest Control Services
Verified Review
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Steve B.
Mar 23, 2016
Pest Control Services
Verified Review
This is the first time I've used Bulwark but they were here when they said they would be. The Technician asked if there were any particular things I wanted him to check or work on and yes, there were a few. Did a really good job and was in and out in no time. I would imagine after some time goes by and we've worked together about 6-months to a year, I would change the rating to Excellent just from my first experience.
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Gajanan P.
Dec 29, 2015
Pest Control Services
Verified Review
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Prem C.
Dec 22, 2015
Pest Control Services
Verified Review
They did what they had promised, they reached on time and clearly explained what they were doing. I am happy with their service.
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Liz S.
Dec 19, 2015
Pest Control Services
Verified Review
Our guy was thorough. He explained what he was doing and offered to come back if we see any more bugs.
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Francisco G.
Dec 10, 2015
Pest Control Services
Verified Review
The offer was for $29 to due the treatment. After calling I was informed that the offer is SUBJECT TO SIGNING FOR A LONG TERM CONTRACT. Although I told them it was misleading they will not rectify an refuse to do it for the bid price of $29
Anthony B.
Jan 8, 2016
Francisco, we apologize. This is not right. The individual that you spoke with was wrong. No contract is needed for our Thumbtack offers. I am happy to help correct this.
I am looking into your account now, and it appears that we did rectify this and that you received service as promised. We are sorry for the original confusion. Is there anything else for which you are unsatisfied? We are willing to do what we can to ensure you are completely satisfied.
Please contact me directly.
- Anthony Ball
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Aravind C.
Oct 19, 2015
Pest Control Services
Verified Review
We have had three technicians coming to our house in the past couple of months - Chance Parmley, John Mendes and Daniel V. All were great, very patient and explained things clearly.
The only drawback was that we had to call them twice after the first treatment as the spiders and ants kept visiting us, although their numbers did drastically reduce..I guess this is okay for now since there are lots of construction happening around us.
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Diana M.
Oct 10, 2015
Pest Control Services
Verified Review
I had pest control service done. They were completely informative over the phone and I received next day service. The technician, Danny V., was very thorough and friendly. I would highly recommend this company.
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Rick Z.
Aug 30, 2015
Pest Control Services
Verified Review
