About this pro
3 years in business
The OS Doctor resurrected my laptop back to life after coming down with the "blue screen of death". They are very professional, their rates are reasonable, and repair was completed timely. I would definitely use this service again, and I highly recommend OS Doctor for your computer problems. Gayle P, Brighton, MIOct 13, 2015
My Macbook Pro had a virus with popups telling me to call some phone number and Eric cleaned it up right away!Oct 8, 2015Eric H.'s reply
Glad I could help! Please let me know if you need anything again! ^_^
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- What should the customer know about your pricing (e.g., discounts, fees)?$75/hour for residential customers. $125/hour for business clients. All services are billed at a minimum of one hour, although there is no fee if we're unable to correct the problem.
- What is your typical process for working with a new customer?We make sure the client is able to connect to the internet via their high-speed provider, gather general contact info in case the conversation gets interrupted, then determine what computer type and operating system they're using. We then ask the user to download and open a small file that allows us to access their computer remotely, and proceed to diagnose and troubleshoot the problem.
- What education and/or training do you have that relates to your work?20+ years experience using Windows and Apple operating systems. Currently studying and preparing to take a number of IT related certification exams.