FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Visit website for pricing information
- What is your typical process for working with a new customer?
For Keystone Property Inspections, the typical process for working with a new customer includes the following steps: 1. Initial Contact: Customers can contact Keystone Property Inspections via phone, email, or the website. During this stage, the team gathers basic details about the property and the inspection requirements (e.g., type of property, specific concerns, timeline). 2. Service Consultation: The team explains the different types of inspections available, including full home inspections, pre-listing inspections, or specialized services like thermal imaging, radon testing, or air quality testing. Pricing and add-on options are discussed to tailor the service to the customer’s needs. 3. Scheduling the Inspection: A convenient date and time are arranged for the inspection. Keystone prioritizes flexibility to accommodate customer schedules. 4. Inspection Day: On the day of the inspection, customers are encouraged to attend. This allows them to ask questions and gain a better understanding of the property's condition as the inspection is conducted. The inspector follows a clear process, inspecting accessible and visible components per state and ASHI guidelines. 5. Detailed Report Delivery: After the inspection, the customer receives a comprehensive, easy-to-read report highlighting key findings. This report includes observations, recommendations, and helpful maintenance tips for future property care. 6. Follow-Up: Keystone is available for follow-up questions after the report delivery, ensuring the customer fully understands the findings and next steps. This is an excellent opportunity for buyers, sellers, or investors to seek clarity on any concerns. 7. Additional Services: If requested, add-on services like radon testing or thermal imaging can be performed during or after the inspection. Keystone also provides specialized services for commercial properties, new construction warranty inspections, and more.
- What education and/or training do you have that relates to your work?
Alex Lott, the owner of Keystone Property Inspections, has extensive education and training that directly relate to his work in property inspections: 1. Licensed Alabama Home Inspector (HI-4279): Alex is fully licensed in Alabama, meeting all state requirements for professional home inspectors. 2. Certified Home Measurement Specialist: This certification ensures accurate property measurements for real estate transactions and appraisals. 3. Associate Degree in Engineering & Architectural Design/Drafting: Alex has formal education in architectural design, providing a strong foundation in building structures and systems. 4. 18 Years of Experience in Architectural Design: He has designed homes and worked with builders, giving him firsthand knowledge of how properties are constructed. 5. 8 Years in Commercial Property Inspections: Alex conducted property condition assessments and reports for commercial buildings across the U.S., giving him expertise in both residential and commercial properties. 6. Construction Materials Tester (2008-2012): This certification included hands-on experience with construction materials, quality control, and testing, further enhancing his inspection knowledge. 7. ASHI Standards and Ethics Exam Completion: Alex has passed the American Society of Home Inspectors' standards and ethics exam, ensuring his adherence to industry best practices.