FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be transparent and straightforward. For local moves, we have a 2-hour service minimum. For long-distance relocations, we utilize a flat mileage-based fee rather than hourly rates to ensure you have a predictable cost upfront. Additionally, we are happy to offer a 5% discount for all non-electronic payments (cash or check).
- What is your typical process for working with a new customer?
Working with us is simple and transparent! We recommend new customers start by completing the estimate form on our website—this is the fastest way to get a precise estimate tailored to your specific needs. If you prefer a more hands-on approach, we are happy to schedule a home walkthrough to discuss the project in person. From there, our team handles the coordination and heavy lifting so you can focus on settling into your new space.
- What education and/or training do you have that relates to your work?
With over 40 years of combined experience between our Owner and Team Lead, expertise is at the core of everything we do. Our small, professional crew has been personally trained by these industry veterans in every aspect of the moving process. We pride ourselves on being a small team where you’ll recognize our faces and feel confident that your belongings are being handled by experts who have been taught by the very best in the business.