What should the customer know about your pricing (e.g., discounts, fees)?
My prices are very reasonable. There are also multiple pet discounts that I offer.
What is your typical process for working with a new customer?
I like to meet the a new client a head of time with their pet/s so I can answer any questions they have. I also can take notes on exactly what they expect from me.
What education and/or training do you have that relates to your work?
I have no formal training. I only have 15+years of hands on experience.