FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive for Northwest Arkansas. Every quote includes labor, materials, and setup time—no hidden fees. We offer bundle discounts for multi-service jobs (like TV mounting + camera install) and military, first responder, and repeat-customer discounts. Estimates are always free, and we provide upfront pricing before any work begins.
- What is your typical process for working with a new customer?
We start with a quick consultation—either by phone, text, or a free site visit—to understand your project goals. Then we send a clear written quote with details on materials, labor, and timeline. Once approved, we schedule at your convenience and keep you updated throughout the job. Every project ends with a full walkthrough and satisfaction check before we close out.
- What education and/or training do you have that relates to your work?
Our lead technician and owner is a U.S. Marine Corps veteran with technical and electrical safety training, plus over 10 years of experience in home theater, smart home integration, and commercial AV systems. We stay current on brands like Ring, Eufy, Avigilon, and Pure Resonance Audio, and continually train on new installation standards and safety practices.