Computer Tech 33

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Computer issue

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Desktop or laptop

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Introduction: We are certified techs unlike our competition.Usually before you hand your computer over to anyone, the first question you should ask is: Are you ComTia A+ Certified?A lot of company now are only onsite trained with little experience so the the chance of them no finding the real problem is even greater. The customer and their feed back on our job.The most important part is listening to the customer and understanding the steps that they went through up to the problem that they have with their computer.

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What education and/or training do you have that relates to your work?
Career Academy Certifications: Enterprise Desktop Support Technician, CompTIA A+ Certified, CompTIA Network+ Certification, Monitoring and Operating a Private Cloud with System Center 2012, Installing and Configuring Windows 7 (R3), ICND1 - Interconnecting Cisco Networking Device. It's up to the Tech to stay informed about changes to technology.
How did you get started doing this type of work?
When I was a kid my brother brought home a computer.I used to sit down and open it up and look at the inside hardware.It was a tube computer.I was shocked a little so right there I decided to know what a computer was and how to handle it.
What types of customers have you worked with?
Operating System changes like upgrading them or reformatting their computer.Some customers like games or certain software added to their computers.I make sure that they have all that they ask for with some software free of charge.

Computer Tech 33

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