FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in upfront, transparent pricing. No hidden fees. I offer fair rates and discounts for veterans, first responders, and seniors. I’ll always explain the cost before starting work and only recommend what’s actually needed.
- What is your typical process for working with a new customer?
First, I listen. I ask a few questions about the issue, then do a visual inspection on-site. Once I diagnose the problem, I clearly explain what’s going on and the options to fix it. I’ll never pressure anyone — just provide honest recommendations and fast, quality service if you decide to move forward.
- What education and/or training do you have that relates to your work?
I’ve had hands-on training under experienced technicians, manufacturer certification workshops, and years of field experience troubleshooting everything from spring tension to opener logic boards. I keep up with the latest tools and safety techniques to make sure the job is always done right.