FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Average area up to 150 sf is $40 that includes vacuum, pre-spot, pre-treatment, hot water extraction with a rinse additive, rack and grooming and commercial air movers to assist in drying.
- What is your typical process for working with a new customer?
Speak by text, phone or in person. Listen to the customers needs. The 12 Step Carpet Cleaning Process: 1. Pre-Inspection Our technician will walk through your home with you to visually inspect the carpet. He will identify potential permanent stains and give you an evaluation of expected results, as well as listen to any concerns you may have. 2. Commercial Pre-vacuum Dry soil is removed by thoroughly commercially power vacuuming. Removing dry soil is one of the most vitally crucial steps in any cleaning process. 3. Furniture Moving Our regular pricing includes moving small chairs, tables and smaller items. Beds, dressers, and heavier pieces cost extra to move. One of our consultants can quote the exact cost to move any heavier pieces. 4. Pre-spray A preconditioning agent is applied to emulsify and break down traffic area soil and general spots for a more thorough cleaning. 5. Pre-spot Difficult spots are pre-treated with special solutions to increase chances of removal. 6. Pre-grooming/Agitation A professional carpet groomer or rotary brush is used to further loosen the soil. 7. Soil Extraction and Rinse The carpet is then thoroughly rinsed using a powerful extraction cleaning system without over wetting the carpet or leaving a sticky residue behind. 8. Neutralizer Every carpet that we clean is pH balanced afterwards so that there is no sticky residue left behind. This also leaves your carpet soft and fresh. 9. Post Spot Any spots or stains still remaining will get extra treatment with our many specialty spotting solutions. * For longer carpet life and fewer permanent stains, be sure to have professional carpet protector applied to your carpet. 10. Post Groom Your carpet is groomed with a professional groomer so that the pile of your carpet is standing tall when we leave. Post grooming helps the carpet pile dry faster and in the right position. 11. Speed Dry High velocity air movers are placed on the carpet immediately after cleaning to promote faster drying. 12. Post Cleaning Inspection Our technician will walk through your home with you to point out the cleaning results to make sure that you are completely thrilled with the job.
- What education and/or training do you have that relates to your work?
Certified 2021-Updated Carpet Cleaning Upholstery Cleaning Tile and Stone Cleaning Hardwood Cleaning Stone and Marble Maintenance Dryer Duct Cleaning