FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer some of the best prices in the industry while always striving to provide the absolute highest possible value.
- What is your typical process for working with a new customer?
1. Initial Contact: We start by listening to your needs through a phone call, text, or our online form. This helps us understand the issue and schedule a convenient appointment. 2. Consultation & Assessment: Once on-site, our licensed technician will inspect the problem, explain the issue, and provide an honest, transparent assessment without any unnecessary upselling. 3. Service Agreement: After agreeing on the service, we provide clear, upfront pricing. We take the time to answer any questions, ensuring you’re comfortable with the process before moving forward. 4. Professional Service: Our expert technicians will perform the necessary repairs, installations, or maintenance efficiently and to the highest standard. 5. Customer Satisfaction: We follow up to ensure everything is working perfectly, and your satisfaction is guaranteed with our money-back promise and one-year labor and parts warranty. 6. Future Relationship: We aim to build long-term relationships by offering programs like the Thomas Loyalty Club and home warranty plans for ongoing peace of mind.
- What education and/or training do you have that relates to your work?
We are licensed, bonded and insured. All of our technicians are fully licensed and undergo rigorous, continuous education in their respective fields. We stay up-to-date with the latest technologies and techniques by providing weekly training sessions. Our team is well-versed in the intricacies of HVAC, plumbing, and appliance repair, with certifications from recognized industry organizations. This ensures that every technician is equipped with the knowledge and skills to deliver top-tier service.