Sorry this pro can’t do your job, but we know other pros who can. Check them out
About
PREMIUM SUPPORT
Support a click away
24/7 CLIENT PORTAL, BILLING, RESOURCES AND SELF HELP TOOLS
World Class Experience
24/7 Portal access which gives you access to your estimates, invoices, ticket history, self help tools and personal documentation along with a growing library to cover any question you may have.
SupportIQ is a cutting-edge managed service provider for residential and business clients. We specialize in the IT, Web Design, Social Media, E-commerce, Point of Sale and ROI Consulting. We been in business for over 10 yrs. We pride ourselves in our quality and meticulous assessment of our client needs. Our rates are fair and we document every situation so you can review our history with you on your free online portal. We are experts in Mac not only PC. We look forward to hearing about your needs.
Overview
Hired 62 times
Background checked
6 employees
13 years in business
Business hours
SunClosedMon10:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2020
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
40 reviews
5
93%
4
7%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Grace J.
Jul 12, 2021
•
Hired on Thumbtack
Patrick showed up on time and took care of problems with a PC, iPhones, and Mac laptop. He was patient with our questions and clear in his explanations. Most important, he fixed them.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
SupportIQ's reply
Thank You
Computer Repair
Nolan S.
May 13, 2020
•
Hired on Thumbtack
I didn’t actually end up going through with the hire because I was eventually able to resolve the issue myself. But What I can say is at a time when I was in an absolute panic and was in need of someone to fix my computer for work ASAP; within minutes of posting the I had received a response and we had a plan in motion to get it fixed the next morning. The professionalism and overall attitude of the employee I interacted with was delightful. Although, I didn’t need to go through with it, if I ever need tech support, they will be my go to.
Details: Mac (Apple) • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.
SupportIQ's reply
Thank You
Computer Repair
Sheila C.
Sep 6, 2021
•
Hired on Thumbtack
Patrick was wonderful! He came to my home, fixed my computer issues as well as the poor print quality from my laptop. He took the time to explain to me what was wrong, and what i needed to do in the future. Highly recommend Patrick! He will be my 'go to' guru from here on!
Details: PC • Desktop • Slow computer performance • My home, venue, etc.
Computer Repair
Kenneth C.
Jun 10, 2020
•
Hired on Thumbtack
Patrick responded quickly, and skillfully, even coming to North Michigan Avenue on the Saturday afternoon of all of the civic unrest. Above and beyond!!!
And the computerrepair, with recommended hard drive replacement is working great!
5 stars isn't enough.
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
SupportIQ's reply
Thank You it was a pleasure helping you get the right solution.
Computer Repair
Mary A.
Feb 12, 2020
•
Hired on Thumbtack
Patrick was absolutely amazing. He knew exactly how to fix my problem (which I thought would be impossible) he went above and beyond my expectations and basically saved my computer. My Mac is now running at a speed where I can get the job done! One of the best things I’ve ever did was contact this company. The amount of knowledge and professionalism saved a project I’ve been working on for 3 years. I would no doubt be working with you again!
Details: Mac (Apple) • Desktop • System error or blue screen • My home, venue, etc.
SupportIQ's reply
Thank You so much, We are happy your project is safe and sound. We strive to do our best and look forward to working with you again.
Computer Repair
Credentials
Background Check
Patrick Ocenas
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair honest pricing to our clients. We also offer manage services to residential and business clients.
What is your typical process for working with a new customer?
First I usually prospect the client correctly, then offer various solutions with Reasons why they fit the clients needs. Once we determine the solution it is in our best interest to document the procedure of their solution.
What education and/or training do you have that relates to your work?
I have a degree in computer science and hardware engineering. I also hold numerous certifications from various institutions like Microsoft, Cisco, Apple and security. We also do business consulting being an owner of three successful businesses not only do I know what it takes to run a business but I know how to scale solutions for long-term growth that will cut costs long-term.
