Echelon
Echelon

Echelon

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

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Computer issue
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: Introducing Echelon On Prem Echelon On Prem is available for residential and business. EOP offers FREE monthly cleanups and 24/7 diagnostic monitoring of your device. Thats not all, with discounted support rates and much more. Echelon On Prem is the next evolution in tech support and it is absolutely FREE. FREE MONTHLY CLEANUPS Over time your PC will start to run slower as you install more and more software over the years. The best way to restore your computer speed is to have a tune up where we repair registry errors, remove temp files, update your operating system and applications to maximize performance. Get a computer tune up and your computer should work more efficiently and run all the programs you love without the lag computers build up over time. It’s a great way to speed up your PC and get more from your device.. We maintain your computer monthly moving forward to so computer problems do not reoccur in the future. 24/7 MONITORING PREVENTATIVE 24/7 Remote monitoring anticipates problems before they occur, preventing disruptions to your operations. It’s simple and non intrusive. When your computer logs an issue it send our tech a report, a tech will review it and notify you of recommended next steps. By preventing issues you save time and data loss. FREE SECURITY Feel Secure Included in Echelon On Prem is a Free virus and malware scanners which are done weekly to help prevent infection. This does help with down time if affected. With Echelon On Prem you also have the option to select Premium and Premium Plus security options at discounted rates. Echelon has partnered with Bitdefender Emsisoft and Malwarebytes to bring you Premium security at the fraction of the cost. PREMIUM SUPPORT Support a click away All Echelon On Prem users are given discounted remote or onsite rates. By offering you discounted rates for premium support we earn your trust. When ever you have a support need or question a technician is a simple click, email or call away. You can also simply click the lion head and open a chat section. 24/7 CLIENT PORTAL, BILLING, RESOURCES AND SELF HELP TOOLS World Class Experience 24/7 Portal access which gives you access to your estimates, invoices, ticket history, self help tools and personal documentation along with a growing library to cover any question you may have. Echelon is a cutting-edge managed service provider for residential and business clients. We specialize in the IT, Web Design, Social Media, E-commerce, Point of Sale and ROI Consulting. We are an industry first to offer pro active monitoring at no cost. We been in business for over 3 yrs. We pride ourselves in our quality and meticulous assessment of our client needs. Our rates are fair and we document every situation so you can review our history with you on your free online portal. We are experts in Mac not only PC. We look forward to hearing about your needs.
Overview

Current Top Pro

Hired 62 times

Background checked

6 employees

8 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Stripe, Zelle

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

62 photos

  • iMac 2013-2017 HD repair

    Computer Repair

Specialties
Computer type

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Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

40 reviews

5
93%
4
7%
3
0%
2
0%
1
0%

Read reviews that mention:


Joseph H.

Computer Repair

Patrick worked on two computers for me. He first had to remove the SSD card from my wife's old computer and then set up her new PC. He removed all bloatware and installed security and agent. He transferred all data from the old drive to the new computer After finishing with her computer he proceeded to check on mine. I had had a continuing problem of my screen being unable to be dimmed that my previous computer service company was unable to fix. Patrick looked at it and was able to fix it with a few strokes of the key board! This alone was worth the cost of Patrick's services. In addition to this repair, Patrick cleaned up my PC and found 25 threats. I would recommend Patrick and his company for your computer needs because of their superior knowledge of computers and malware, in particular, patience with their clientele, relatability with clients, fair prices and honest, ethical work habits. It was a pleasure meeting Patrick.
Echelon's reply
Thank You
Jul 27, 2021
·
Verified
Sheila C.

Computer Repair

Patrick was wonderful! He came to my home, fixed my computer issues as well as the poor print quality from my laptop. He took the time to explain to me what was wrong, and what i needed to do in the future. Highly recommend Patrick! He will be my 'go to' guru from here on!
Sep 7, 2021
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Verified
Kenneth C.

Computer Repair

Patrick responded quickly, and skillfully, even coming to North Michigan Avenue on the Saturday afternoon of all of the civic unrest. Above and beyond!!! And the computer repair, with recommended hard drive replacement is working great! 5 stars isn't enough.
Echelon's reply
Thank You it was a pleasure helping you get the right solution.
Jun 10, 2020
·
Verified
Andre S.

Computer Repair

Patrick was GREAT to work with! There was a small issue during the installation, but he really went above and beyond to make everything right and get me back up and running as quickly as possible. His responsiveness is impressive and I will definitely use and recommend Echelon in the future.
Aug 25, 2021
·
Verified
Teresa S.

Computer Repair

Patrick from Echelon is Professional and friendly, he took the time to explain the issue (for us non IT people) and helped us come up with a solution. We will definitely be calling Echelon for any IT issues/updates.
Echelon's reply
Thank You
Jul 26, 2021
·
Verified
Credentials
Background Check

Patrick Ocenas

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We offer fair honest pricing to our clients. We also offer manage services to residential and business clients.

  • What is your typical process for working with a new customer?

    First I usually prospect the client correctly, then offer various solutions with Reasons why they fit the clients needs. Once we determine the solution it is in our best interest to document the procedure of their solution.

  • What education and/or training do you have that relates to your work?

    I have a degree in computer science and hardware engineering. I also hold numerous certifications from various institutions like Microsoft, Cisco, Apple and security. We also do business consulting being an owner of three successful businesses not only do I know what it takes to run a business but I know how to scale solutions for long-term growth that will cut costs long-term.

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