FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be fair and transparent, considering the unique characteristics of each project. To get the most accurate estimate, we encourage customers to schedule an onsite appointment so that we can better understand their requirements and provide a detailed quote based on the size, scale, scope, and condition of the concrete involved.
- What is your typical process for working with a new customer?
New customers can expect a personalized experience starting with an onsite appointment for a detailed assessment. We provide a clear and transparent bid outlining the project scope, materials, timeline, and costs. Open communication and customer involvement are key, ensuring a professional and timely service that exceeds expectations from start to finish.
- What education and/or training do you have that relates to your work?
As a company, our team undergoes rigorous training and possesses relevant qualifications to ensure the highest standards in our work. Our technicians receive specialized training through Wise Coatings programs that focus on the latest industry techniques, safety protocols, and quality standards. This commitment to ongoing education, licensing, and insurance underscores our dedication to delivering professional and reliable services.