Computer Ace I.T. Services

Glendale, AZ

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About this pro

How does your service stand out?

I view each and every Computer Repair as an collaborative effort between my Customer and Myself. This begins with an informal interview so that I may ascertain my Customer's knowledge about the current state of their machine (even if they are unaware that they know it!), and it proceeds by sending texts to the Customer about the status of the ongoing Repair at regular intervals.

What do you enjoy about the work you do?

There is something new to learn every single day. What's more, my customers are happy to share with me their experiences and what they learn from them. Technology moves fast. There is no solution which is a panacea for anything.

Location

Glendale, AZ 85301

Background check

Complete

Years in business

4

Number of employees

1

Times hired on Thumbtack

48

Reviews

41 Reviews
  • Sid E. Feb 6, 2017
    PC Computer Repair
    Verified Review
    Computer screen repair and replacement
    Very professional. He has gone above and beyond the original job description. I recommend him highly.
  • Jack G. Jan 11, 2017
    Phone or Tablet Repair
    Verified Review
    Good service at a good price.
    Very satisfied with service and cost. Owner was a pleasure to work with.
  • Trevor W. Aug 21, 2016
    Virus Removal Services
    Verified Review
    He never even came
  • Dora T. Jun 20, 2016
    Computer Repair
    Verified Review
    Mr. Parker was an excellent, well manner, and all around professional person. I was well pleased with him.
  • China W. Jun 8, 2016
    Computer Repair
    Verified Review
    Eric with Computer Ace IT Services was amazing . Quick and easy and he knew what he was doing . Honest guy trying to make an honest living and you cant beat his prices!! Thank you again Eric!
  • Jill B. May 14, 2016
    Computer Repair
    Verified Review
    Eric was prompt, helpful and did a great job at a reasonable rate, I would and will recommend him for anyone who needs help getting their computer fixed.
  • Tiffany D. Feb 26, 2016
    Computer Repair
    Verified Review
    Eric was a great communicator and walked me through step by step though the whole process. This included constant updates. He clearly knows what he is doing and is extremely professional through the whole process. He went above and beyond with my issue and I would recommend him to anyone. He worked as quickly and efficiently as possible within a reasonable time for the work I required.
  • Sue B. Jan 26, 2016
    Computer Repair
    Verified Review
  • Ted H. Jan 24, 2016
    Computer Repair
    Verified Review
    Eric Parker at Computer Ace I.T. Services is a craftsman in the best sense of the word. Vast understanding, excellence in execution, and strong and clear communication are core to his skill set
  • Sharon S. Nov 18, 2015
    Computer Lessons
    Verified Review
    It is day one of my training and so far we are working strictly on computer maintenance and defragmenting files. Eric promises he has a plan in place for the next two weeks to cover photoshop, publisher and power point. I'm looking forward to getting to the actual training. Eric has agreed not to charge me for today's session. I am appreciative of that.
  • Kenneth S. Jul 31, 2015
    Computer Repair
    Verified Review
    Everything was great! There was a little difficulty in the beginning but Mr. Parker took care of it superbly and in a timely manner. I would recommend him to anyone with computer issues.He did an ace job!
  • Billy D. Jul 27, 2015
    Computer Repair
    Verified Review
    Eric helped me prepare 5 lap tops that were not working so I could safely use them in a classroom . He was very accommodating with his time and kept me posted along the way. He also generously put in a special program that the students could use. All the computers work perfectly !! Eric even helped guide me to do a couple extra things that I needed to do and also gave me recourses . He never changed the agreed price and was very honest in all he did. Thank you for everything!
  • Michael L. Jul 15, 2015
    He knew exactly what was wrong with it and fixed it. He was patient, he did everything he could to make sure my laptop was up and running, he would update me regularly on advances he made on it, if you need any parts or advice he knows how to point in the right directon, if I need something fixed I would definitely go back, outstanding service! Its a great price for the great service!
  • Cara D. Jul 15, 2015
    Computer Repair
    Verified Review
    Eric replaced the power adapter in my laptop. I had it rigged with paper to make the connection tighter for months. When I was on vacation, it stopped connecting/charging, unless I manually held it firmly in place. I posted on Thumbtack and Eric got right back to me. Eric asked if it was the power cord or the actual adapter and explained what the difference was. When I responded, I suspected it was the actual adapter, he sent me a link to where I could order the replacement adapter in expensively. It worked out great because I ordered it online, had it shipped to my home and it was there when I got back from vacation. Eric's suggestion was great because he referred me to a place that shipped out of CA, so that saved shipping time. I had explained to Eric that I couldn't be without my laptop for more than a day. I take online classes and also work from home. Eric assured me the repair should only take about an hour and he was willing to work around my schedule. I called and set an appointment for the following day, he was waiting for me when I arrived. I ran a couple errands and Eric fixed the adapter in an hour. I waited to write this review to ensure it was fixed and that it did not come loose again. It is working great! I found Eric's quick replies, dependability, promptness, knowledge and skill to be superior. Most importantly, he is VERY trustworthy! Everything is on my laptop, Eric can be trusted, and at a very reasonable rate to boot!
  • Richard D. Jun 1, 2015
    Computer Repair
    Verified Review
    Eric did a great job.! best value by far. Keeps customers very informed throughout process and worked tirelessly for a very reasonable price. Eric wants to make sure his customers are satisfied. If you are considering Computer Ace you won't be sorry. Eric made recommendations for hardware as well. THANKS ERIC!!
  • Jake E. May 23, 2015
    Computer Repair
    Verified Review
    The man is a gentlemen and scholar. He is literally available whenever you need him to be. I had just bought a laptop through someone used, and well i got jipped. The Acer Aspire laptop i had bought would not even turn on. I made one quick post and he answered me in less than 10 mins. Brought it to him and he did whatever he does and when i got it back it not only turned on but was basically running like a brand new laptop. But just in case that doesnt sway you, he did all that for 50 dollars flat. Well that should tell all right there. you cannot beat that. Great guy thanks eric
  • Richard M. Apr 23, 2015
    Computer Repair
    Verified Review
    Eric takes personal interest in the problem and works to fix it.
  • Will B. Apr 20, 2015
    PC Computer Repair
    Verified Review
    Great job!!
  • Arthur V. Feb 6, 2015
    Computer Repair
    Verified Review
    Short version of my review +Cheap services-($50 that's crazy good) +Great customer care +Patient and willing to work around my schedule- even at the most ridiculous of times literally took him my laptop at 10p.m. +Sends updates- he will send constant updates on exactly what is going on with your computer and any and all question will be answered quick +++Honest-He only charged me the $50 price and even though he had to get me a new processor/motherboard for my laptop he didn't charge me for it because he explained that he did not have to pay out of pocket there are not many people who would be honest with such expensive parts that he could have extorted me for and I would have been none the wiser. -I can honestly say that I have nothing to complain about when it came to the service that I received I am recommending him to all of my friends, and have saved his number as my Computer repairman When I originally hired Eric I hoped my computer could be fixed with my currently low budget for it $50 total + any parts that he would have to order but was afraid I might sacrifice quality for being cheap. I was pleasantly surprised to see how much extra work he did to help me get my computer as fast as possible in working condition. He assisted me in finding a new fan for 1/3 the price, and when he found that my processor had been burnt out because of the fan he helped me find a new one. Here is where it gets good though my repairs ended up taking longer than both he and I would have liked since I had guessed wrong as to what the problem with my computer was and had to get the processor part. He found the part for me and when he was able to get the part I needed. My computer was fixed and is now in perfect working order.
  • Gordon C. Jan 3, 2015
    Computer Repair
    Verified Review
    Eric is a very knowledgeable person. If you need your computer fixed he is the go to guy! Friendly, dedicated, and a pleasure to work with! G.C.
  • Joe C. Oct 15, 2014
    Apple Computer Repair
    Verified Review
  • Andre G. Oct 10, 2014
    Computer Repair
    Verified Review
    very quick to respond Great customer service
  • Jason B. Sep 9, 2014
    My 3 year old Son put my phone charger into the usb port on my laptop and fried the motherboard. I did some searching online and Found Eric. After reading his reviews I decided to call him. I dropped off my laptop to him. Within a day he confirmed it was my motherboard. He found the replacement and ordered it for me then replaced it once the part came in. He then went beyond his duty and dropped my laptop off to me at my work. My laptop works great again!!! I will continue to use Eric for my PC needs and I recommend him to anyone that wants a trustful person to work on your PC. He does great work and doesn't charge an arm and a leg.
  • Barb C. Mar 31, 2014
    Computer Repair
    Verified Review
    Eric was very professional and immediately available to work on my computer. He explained the issues with the computer, provided suggestions for resolving the issues, and implemented what I requested. His pricing was extremely reasonable and I will definitely be referring him to others and using him again if I ever need to.
  • Linsey K. Dec 20, 2013
    PC Computer Repair
    Verified Review
  • Rajbir S. Dec 15, 2013
    He done o.s. reinstalled on my laptop he did realy good job . My laptop work very good better then before .
  • David W. Dec 3, 2013
    Eric replaced my crashed hard drive within 30 minutes of my initial phone call. He was very thorough and made sure every aspect of my computer was working perfectly before I left. He is incredibly knowledgeable about the devices and offered some improvements to make my computer run better than ever. ALL FOR $50!!!!! Can't beat it. Thanks Again Eric. You turned a very stressful day into an easy one.
  • Eric P. Nov 28, 2013
    It is obvious from the surely nontrivial amount of time and energy spent on constructing the review you submitted that you sincerely feel mistreated, and are desperately in search of some /any type of justice. I can only imagine what on Earth is going on in your life to push you to such extreme measures, but I hope it comes as a small amount of comfort to know that my heart goes out to you, Toni. So I decided to take a moment and try to help. Because all of us at one time or another have felt the cold side of trying to live, let alone trying to make a living, in today's society. Accordingly, I want to try and focus on the things you and I both agree upon as much as possible, rather than those points on which there is disagreement. We both agree you brought your laptop to me for repair. More specifically, you asked me to remove a virus from your Compaq Presario R3000 computer because it was preventing you from running any programs; or as we call it in the Industry, a Denial-of-Service attack. Here is the exact statement taken from your Repair Request: "Downloaded Antivirus Security Pro this morning when installing Adobe Reader update. Now can't even boot in Safe Mode." We also both agree that I removed the virus and returned your computer to you that same day, at which time you paid me the $50 I bid for the job. Further, we agree there were some additional issues with the functioning of the laptop above and beyond your concern about the virus; that you phoned me the following day regarding those issues; that I suggested you bring the laptop back to me so I could address those issues for no additional charge; and finally, that I spent several more days working on the laptop. Now, Toni, please pay close attention, because this is how I'm going to try to help you. I want to share something which you seem to be unaware of, because computers are here to stay, at least as far as our lives (yours and mine) are concerned, so there will undoubtedly be another occasion sometime in your future where you will be faced with the prospect of having your computer repaired. My "words of wisdom" shall we call them are the following: The events as I have stated them above are nothing less than BUSINESS AS USUAL, with the only exception being if it were anyone other than myself you would have been charged for the additional days I spent working on your computer. Fortunately for you, I will be 53-years-old this coming Saturday, I am retired, I love computers, and I do this strictly for my own enjoyment. Regarding the many accusations listed in the Review you posted, it would be a detriment for both of us if I were to attempt a one-by-one rebuttal. In your case especially, the most likely result would be a confounding of your current predicament, whatever it may be. I would never presume to know another's troubles, only that in the final analysis we ourselves carry the burden of coming up with solutions for whatever may be ailing us. Toward that end, I would ask that you ponder upon this single question: How does it happen that the 12 people I serviced before you had no problem whatsoever, while you had more than a few? If I were to generalize the accusations you have made, you seem to be hinting at the question of my competency. For your own sake, it is important to make this crystal clear so that you may put your mind to rest. If you care to view the Photo Album section of my profile, you will find a picture of the computer I recently built from scratch, along with its description. Very briefly, I wanted to have a computer which was capable of running both Windows and Mac OS X. This one does, and is the very same computer which you saw sitting on my desk for my regular, daily usage. Among other things, the Processor is water-cooled so that the heat it generates is immediately ejected from, and does not enter into the air inside the case. Further, the Power Supply sits on the floor, which is counter-intuitive to having it attached to the ceiling the way things are normally done; and there is a fan-hole beneath the Power Supply so that its fan has access to the cool air underneath the case (heat rises!). The overall ffect is that instead of using the warm air inside the case as is typically done, by using the cooler air outside the case more of the heat generated by the Power Supply itself gets expelled, which in turn helps to keep the air inside the case cooler. Now what we have is that the two biggest sources of heat, the CPU and the Power Supply, are no longer contributing. Put differently, the age-old problem getting rid of heat which accumulates inside the case can be solved by not heating it up in the first place! My point? Simply that repairing a laptop is child's play in comparison. But just in case this one example above doesn't do the trick for you, I will let you in on a little secret. You were indeed correct in your deduction concerning the malware infection Antivirus Security Pro. However, deducing the problem is only the first step. Had you bothered to google Antivirus Security Pro, you would have discovered that this particular virus is well-known, to say the least. I have copied just the first few results below, it goes on for hundreds of pages. Since you have the technical saavy to know and understand things like 'Safe Mode' and 'Registry Errors', I can safely say you could have fixed the problem yourself, for free, in a fraction of the time it took for you to locate me. I will leave you now with this final bit of advice. It concerns your allegation that I may have intended to steal your laptop. As I stated previously, my hope is that these revelations will assist you in your future dealings. Firstly, your Compaq Presario R3000 computer was manufactured in 2004, making it nearly 10 years old since 2014 is just around the corner. Secondly, it may behoove you to know as a rule of thumb, the hardware in a decent laptop will be up-to-date for 2 years, and the laptop can be expected to have a lifespan of 4 years. What all of this means is that I can make more money from repairing your computer than I can by stealing it. Toni, I sincerely hope I have helped, even if only a little bit, and I will pray that things get better for you. Best regards, ~Eric http://www.youtube.com/watch?v=y58O8bqx9sQ http://www.antivirussecurityproremoval.com/ http://www.wikihow.com/Remove-Antivirus-System-Pro http://answers.yahoo.com/question/index?qid=20131018193031AAJ9H0i https://www.facebook.com/pages/Remove-Antivirus-Security-Pro/213479375481855 http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Antivirus+Security+Pro http://www.dailymotion.com/video/x13tq8c_remove-antivirus-security-pro-removal-guide_shortfilms http://forums.cnet.com/7723-6142_102-603449/removal-of-antivirus-security-pro/ http://www.tomshardware.com/answers/id-1872624/computer-reboots-safe-mode-anti-virus-security-pro-virus.html http://removal-guides.com/rogue/antivirus-security-pro/ http://www.removal-tool.org/Antivirus-Security-Pro-Removal.html http://www.spywareremove.com/removeantivirussecuritypro2013.html http://www.fakeavhelp.com/antivirus-security-pro-removal-how-to.html http://www.bleepingcomputer.com/virus-removal/remove-antivirus-security-pro http://malwaretips.com/blogs/antivirus-security-pro-removal/ http://www.go-remove-malware.com/remove-antivirus-security-pro/ http://www.enigmasoftware.com/antivirussecuritypro2013-removal/ http://trojan-killer.com/upeksvr-exe-virus-antivirus-security-pro/ http://www.securitystronghold.com/gates/remove-antivirus-security-pro.html http://www.roguemalwareremoval.com/antivirus-security-pro-removal-guide.html
  • Toni D. Nov 16, 2013
    Computer Repair
    Verified Review
    Initially took my computer to Eric to have a virus removed. He returned my computer virus free but with multiple registery errors not there when I dropped off my computer. He then offered to clean my computer and finish fixing my computer. Having just read his written offer to completely restore my computer for $50, I agreed. I also paid him $50 cash. I brought my computer back to him the following day, Monday, and said he'd have it completed by 3 pm on Tuesday. On Tuesday when I called he said he wasn't done so I told him he could have it another day. On Wednesday when I went to pick it up, he said again he wasn't done, that he was reinstalling Windows XP (I provided all the software disks) instead of Windows 7 as he assured me he could do. But he PROMISED to have it completed on Thursday at 3 pm. Wednesday evening he contacted me recommending I add an additional 1 gig of memory and it would only take a minute to install, to which I agreed. Thursday I bought the chip and delivered to him, expecting him to install the chip and I could take my computer home. Instead, he tells me he still isn't done that he still needed to install all the Windows updates. But, if I wanted to I could take the computer home and do it myself as well as put my data back myself. "But if you leave it with me, I PROMISE, PROMISE I'll have everything done by tomorrow by 3." "Completely restore" and out the door means it should be totally ready to use and operating as designed with everything properly replaced. So I told him to finish and I would pick up the computer Friday at 3 pm. He even asked me to go to Jack in the Box and get him a Sourdough Jack, crispy fries and a soda, which I did. When I returned with his food, he again PROMISED to have it fixed by the next day at 3. At 1:42 pm Friday Eric sent me a text saying he was just starting to download the Windows updates. I called him at 2:40 and was informed my computer wouldn't be fixed by 3. I was quite upset and reminded him of his multiple promises to me as to what he would do to repair my computer and the timeframe he would do it in. After getting home and calming down a little, I called him again, asking how long before the updates would take to complete installation to which he said an hour. At 5:28 pm he texted me "Last step is to copy data back to laptop .. looks like about 38 minutes remaining." At 6:20 I texted him to tell him I couldn't pick up the computer that evening as I had to help a friend and would pick up my computer on Saturday. I had also previously told him I go to bed at 8 pm because I work early and am an early riser. Saturday morning I texted him to let him know I would be picking up my computer between 1:30-2 pm and my expectations to its repair condition upon pick up. He replied OK. At 10:15 am Saturday, while I was in the theater watching a movie, he texted me: "hold on just a minute, young lady. I haven't charged you anything for all the work I have done. So I am under NO OBLIGATION to give you anything! Tread lightly, or you may find yourself without a working computer..." This was followed at 10:18 am with a litany of things, placing the blame on me. Because I didn't have my phone on while in the movie and didn't think to look for texts until I was on my way to pick up the computer. I arrived at Eric's at 1:59 and he was conveniently not there or just not answering his door and didn't bother to inform me he wouldn't be there. Like most people, I am not fond of being threatened or blamed for someone else's incompetence. I left his place and shortly thereafter texted him my rebuttal to his litany and asked when I can come get my computer. No reply. I now no longer have a laptop, restored or not, my adapter, the new chip,or my XP installation disks. I will be going to the police on Monday and reporting him as having stolen my computer. He wanted me to fill out the Thumbtack review on Monday when he'd returned my laptop with registry errors. I didn't have a computer to do so nor would I until my computer was fixed, hopefully completely restored as agreed upon so I could give a good review. Anwful, awful, awful experience.
  • Homer H. Nov 8, 2013
    Apple Computer Repair
    Verified Review
    Eric diagnosed the problem as a defective hard drive after my iMac crashed and would not restart. This was also after the Apple store first diagnosed the problem as corrupted data and then concluded that my iMac was no longer supported by them.
  • Larry C. Oct 29, 2013
    PC Computer Repair
    Verified Review
    Mr. Parker responded quickly to my service request and did a lot of work for a very competitive flat rate. Eric did a thorough job of asking what tasks need to be accomplished, let me hover and learn, and explained what he was doing very well. He is my go to IT guy now. Thanks, Eric.
  • Renata W. Oct 22, 2013
    PC Computer Repair
    Verified Review
    Eric did a terrific job fixing our computer! He was very flexible and very helpful by helping us know what part needed fixing.
  • Dave G. Oct 14, 2013
    PC Computer Repair
    Verified Review
  • Steve S. Oct 6, 2013
    Computer Repair
    Verified Review
    Eric is the most conscientious computer repair person I have ever had. His rate beats everyone around and his experience is tops. I will use him again and would recommend him to anyone. Thanks Eric for all your help.
  • Fredrick J. Oct 6, 2013
    Computer Repair
    Verified Review
  • Jeffry C. Sep 30, 2013
    PC Computer Repair
    Verified Review
    It was a pleasure to work with Eric...he explained everything to me in language I could understand, not "computerese." The work was thorough,professional and, not counting the waiting for parts to be delivered, timely. Eric ensured me that if I have any questions not to hesitate to give him a call. Two thumbs up!
  • Mit A. Aug 20, 2013
    PC Computer Repair
    Verified Review
    Took the ask on and resolved the issues, very pleased with the outcome. Highly recommend
  • Barbara M. Nov 3, 2012
  • Veronica S. Feb 27, 2012
    A friend referred me to Computer Ace I.T. Services and I was very pleased with the quick and efficient service. I dropped my computer off and I when I picked it up it worked really good. He suggested a few new programs, which I loved. His prices are very reasonable and affordable. I still use Computer Ace I.T. Services for regular maintenance and for any problems I may encounter with my computer and laptop.
  • Brandy H. Feb 25, 2012
    I asked Eric to undertake a computer programming project where he was required to do some research in order to gain an understanding of the target domain - automobile repair. I was happy to see that Eric started to work on the project immediately after receiving his assignment, and he also kept me informed about what he was doing every step of the way. Further, he did not hesitate to ask me questions whenever he had the slightest doubt about how his piece of the puzzle would affect the outcome as a whole. When Eric submitted to me his final deliverable, it did not surprise me that everything worked out just the way he and I had previously discussed, and until today his program still assists me in my work. I enjoyed working with Eric, and I feel he would make a wonderful addition to any team.
  • Julio R. Feb 24, 2012
    Good Service and Fast, My Pc Needed Parts also and eric was very reasonable to pricing, Great Service. I'm Still using him and I'm happy.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Ace I.T. Services is the world's first technology company to employ an Eco-friendly Pricing strategy. To wit, the cost to repair an computing appliance should not exceed twenty-five percent of its purchase cost. Eco-friendly Pricing is designed to encourage consumers to repair worn out or broken computing appliances, and to hold off replacing or discarding these machines as much as possible. The primary goal is to increase the average usage life of the electronics. But also, secondarily, we hope to reduce the total amount of discarded, toxic electronics (termed "EWaste") over the long term
Describe a recent project you are fond of. How long did it take?
A recent and favorite project for me involved Hackintoshing - loosely described as an collaborative effort to install and/or run the OS X operating system on non-Apple personal computers with x86-64 processors. A computer built thusly is known as a Hackintosh, from the word "hack" and the name of Apple's main model of computers, Macintosh. Hackintosh'd notebook computers are also called "Hackbooks". The art of Hackintoshing began soon after the June 2005 Worldwide Developers Conference announcement that Apple would be moving its personal computers from PowerPC to Intel microprocessors.