FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project is priced around the actual scope, materials, site conditions, access, and level of finish required. We prefer clear, upfront pricing rather than starting with a low number and adding surprises later. Our standard on-site assessment is $100 and is waived when Copper State Customs is hired for the project. Any additional work or unforeseen conditions are discussed and approved before we proceed. Military, Veteran, and Public Safety discounts are also available on qualifying projects.
- What is your typical process for working with a new customer?
We start by understanding what you want accomplished and the end result you’re looking for. For many projects, photos, approximate measurements, and the property location are enough to establish an initial direction. Larger, custom, or multi-trade projects typically begin with an on-site assessment. From there, we develop the scope, discuss options and materials, provide pricing, coordinate scheduling, and manage the work through completion. On larger projects, we can also coordinate the different trades and subcontractors involved so the customer isn’t left trying to manage several moving parts on their own. We finish with a final walk-through and address the details necessary to leave the project complete and functioning as intended.
- What education and/or training do you have that relates to your work?
Our background is built on extensive hands-on field experience across fabrication, welding, construction, remodeling, carpentry, gate systems, doors, hardware, finish work, repairs, and residential property improvements. We also have experience coordinating projects involving multiple specialized trades and subcontractors. Our years in the fire service helped shape the way we approach our work as well. It reinforced the importance of showing up when you say you will, communicating clearly, solving problems under pressure, paying attention to safety and details, and genuinely helping people find the right solution—not simply selling them something. We continually stay current on materials, products, installation methods, manufacturer requirements, and applicable standards. That combination of technical experience and a service-first mindset allows us to look beyond the immediate problem, understand how the different parts of a project affect one another, and provide practical, long-term solutions.