FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At A&K Plumbing, Mechanical and HVAC, we believe in transparent and fair pricing from the very start. No Diagnostic Fees: We do not charge a fee just to come out and look at your project. We provide free estimates so you can understand the scope of the work without any upfront cost. Flat-Rate Estimates: For most standard repairs and installations, we provide flat-rate pricing so you know the total cost before any work begins. Commercial Rates: For larger commercial projects or complex mechanical work, we provide detailed, itemized bids tailored to the project’s specific requirements. Our goal is to provide high-quality workmanship at a fair price, ensuring your systems are safe and efficient for the long term.
- What is your typical process for working with a new customer?
We start with a comprehensive diagnostic to pinpoint the exact source of your plumbing or HVAC issue. Once the assessment is complete, we provide a transparent, upfront estimate. Upon approval, our team carries out the repair or installation using top-tier materials and industry-leading techniques, followed by a rigorous system test to ensure everything is functioning perfectly.
- What education and/or training do you have that relates to your work?
With over 40 years of hands-on experience in the trade, our team has extensive training in both modern and traditional plumbing systems. We have completed rigorous field training under master plumbers, focusing on advanced diagnostics, code compliance, and mechanical system design. We stay current with the latest industry standards through ongoing training in water heater technologies, advanced leak detection, and commercial piping requirements. Our deep background in mechanical systems ensures that we handle every repair with technical precision and safety in mind.