FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At AZ Water and Fire Restoration, we offer transparent, competitive pricing based on the scope of damage and required restoration. We work directly with most insurance carriers and offer free estimates. No hidden fees—just honest work. For self-pay clients, we offer financing options and discounts for seniors, military, and first responders.
- What is your typical process for working with a new customer?
Our process begins with a free on-site assessment within 24 hours of contact. We evaluate the damage, explain the recommended services, and walk you through the next steps, including insurance coordination if applicable. We provide a detailed scope of work and timeline, then begin mitigation and restoration with clear, regular communication throughout the project.
- What education and/or training do you have that relates to your work?
Our team is IICRC-certified in water damage restoration, fire and smoke restoration, and mold remediation. We stay current with continuing education, safety compliance training, and insurance claim best practices to ensure your property is restored to the highest standards.