FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on industry-standard insurance rates. We use specialized software that aligns with the pricing lists set by major insurance companies, ensuring fairness and consistency. we follow those guidelines when estimating and completing work. This means you can feel confident that our pricing is accurate, transparent, and in line with what your insurance company expects. There are no hidden fees — we clearly communicate all costs before starting any work.
- What is your typical process for working with a new customer?
When working with a new customer, we start with a free consultation to understand your needs and assess the situation. Once you approve the scope of work, we schedule the project promptly and keep you informed every step of the way. Throughout the process, we coordinate directly with your insurance company (if applicable) to make everything as smooth and stress-free as possible. Our team focuses on clear communication, quality work, and complete customer satisfaction from start to finish.
- What education and/or training do you have that relates to your work?
Our team is highly trained and certified in restoration and remediation services. We hold certifications from the IICRC (Institute of Inspection, Cleaning and Restoration Certification), which is the gold standard in our industry. Our technicians undergo regular training to stay updated on the latest techniques, safety protocols, and industry standards for water damage, mold remediation, fire restoration, and asbestos removal. With a combination of hands-on experience and formal training, we are fully equipped to handle projects of any size with expertise and care.