What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is simple to understand and both our hourly rates and package prices are all posted on our web site.
What is your typical process for working with a new customer?
After a client chooses to move forward with our services a typical project would include a discover session followed by the design work. Once the designs are approved we commence with the programming and when this is completed we move into the BETA test phase. Once everything is client-approved, then we launch the site (or video) for the client.
What education and/or training do you have that relates to your work?
Yes, constantly reading and learning about latest technologies and developments in both the web world and also the video production industry. Attending local and national seminars too.
How did you get started doing this type of work?
I "fell" into it back in the 1990's when I programmed my first web site.
What types of customers have you worked with?
We work with local and regional businesses and have also worked (and work) with some national firms. Our rates are neither the most expensive nor the least, we're very much middle of the road but deliver an exceptional product and thus great value for one's money.
Describe a recent project you are fond of. How long did it take?
We helped a client with their web site and video training too, so they can manage their web site and produce better looking videos for themselves. The owners daughter (17yrs old) was included in the video training ... the owner told me that he was concerned that she didn't yet have a focus or idea what she might like to do after school, however after the video training she became excited at the opportunity to now embark upon creating more videos not only for her father's business but also for her own benefit, it seems like she may have a new career path!
What advice would you give a customer looking to hire a provider in your area of work?
Conduct plenty of research, check examples and if you're not sure then speak to recent past clients.
What questions should customers think through before talking to professionals about their project?
The web development environment can be plagued with unscrupulous, uncaring individuals, so always be careful with your choice ... sometimes as they say: "when you pay peanuts you get monkeys".
Often we'll have clients come to us out of a "bad" situation, they quickly appreciate the fact that we educate, and make sure that everything to do with their project they own outright.