FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, transparent pricing with no surprise fees or pressure. Pricing is explained before any work begins, and recommendations are based on what your system actually needs. We occasionally offer seasonal discounts, and we proudly provide veteran savings through our Heroes Club, which includes a lower-cost maintenance program. Our goal is fair pricing, honest service, and options that fit your budget.
- What is your typical process for working with a new customer?
We start by listening. Once scheduled, we arrive on time, assess your system thoroughly, and explain what we find in clear, straightforward terms. You’ll be given honest recommendations and options—never pressure. If work is approved, we complete it efficiently, keep your home clean, and make sure everything is tested and running properly before we leave. Our goal is a smooth, respectful experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team has over 16 years of hands-on HVAC experience, along with ongoing technical and safety training. We stay up to date on current codes, best installation practices, and new equipment technology to ensure our customers receive reliable, high-quality service. Experience, continued education, and doing the job the right way are core to how we operate.