FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Anello AC, we believe in transparent pricing with no surprises. We offer free service calls for repairs $500 or more and free estimates on new system installations—you'll know exactly what you're paying before any work begins. Our pricing reflects over 20 years of expertise, EPA/NATE certified technicians, and premium brand partnerships. We also offer flexible 0% financing options to fit your budget. If unexpected issues arise during a repair, we'll contact you with updated pricing and get your approval before proceeding. Bottom line you're investing in reliable comfort and expert service with upfront, honest pricing every time.
- What is your typical process for working with a new customer?
Straight Forward and Stress Free to schedule your service. We offer 24/7 emergency availability with an average 1-hour response time. Next, our EPA and NATE certified technician will assess your system and provide a free service call for repairs above $500 or a free estimate for installations - with transparent pricing before any work begins. Once you approve, we'll schedule your service at a convenient time (typically 1-2 days for residential work). Our technicians arrive fully equipped and complete the work professionally, keeping you informed throughout. For installations, we conduct an in-person quality check to ensure everything works perfectly. Our goal is simple: deliver reliable comfort and peace of mind from your first call to long after the job is complete.
- What education and/or training do you have that relates to your work?
Every technician at Anello AC is EPA certified and NATE (North American Technician Excellence) certified - the gold standard in HVAC expertise. Our team undergoes rigorous annual training to stay current on the latest HVAC technology, industry best practices, and advanced diagnostic techniques. With over 20 years of hands-on experience serving Phoenix and Maricopa County, we've worked on thousands of residential and commercial systems across all major brands. We're also authorized installers for premium manufacturers including Trane, Carrier, Ruud, York, and Mitsubishi, which requires additional certification and training. Our commitment to ongoing education ensures you receive expert service backed by the most current knowledge in the industry.