FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe garage door pricing should be clear, fair, and pressure-free. We provide upfront pricing before any work begins, and we don’t charge hidden fees or surprise add-ons. Our technicians walk you through your options and let you decide what makes sense for your home and budget. We also offer straightforward pricing on common repairs and are always happy to explain what you’re paying for.
- What is your typical process for working with a new customer?
It’s simple and homeowner-friendly: 1. We start with a quick conversation to understand what your garage door is doing. 2. We schedule a convenient time to inspect the issue. 3. Our technician performs a full safety check and explains what’s going on in plain language. 4. You receive clear options and upfront pricing. 5.Once approved, we complete the repair or service efficiently and cleanly. No pressure, no rushing, just honest service.
- What education and/or training do you have that relates to your work?
Our technicians are trained specifically in garage door systems, including springs, openers, tracks, rollers, and safety components. We focus heavily on proper installation, repair best practices, and homeowner safety. Ongoing training is part of our culture so we stay current with modern garage door systems and manufacturer standards.