FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At State 48 Garage Doors, we believe in transparency and integrity when it comes to pricing. We understand that garage door installations can be a significant investment, and we strive to provide the most value for your money. Our pricing structure is straightforward and competitive, with no hidden fees. The cost of our services depends on the specifics of the job, such as the type of repair or installation needed, the materials used, and the complexity of the work. We provide a FREE detailed quote before any work begins, ensuring you fully understand the cost breakdown. We also appreciate the trust and loyalty of our customers. As a token of our gratitude, we occasionally offer discounts and promotions. We encourage you to keep an eye on our website and social media channels for these special offers. It's important to note that while we strive to keep our prices fair, we never compromise on quality. Our team is composed of highly trained and experienced technicians who use top-grade materials. We are licensed, bonded, and insured (ROC number 346937), providing you with peace of mind that your garage door is in capable hands.
- What is your typical process for working with a new customer?
At State 48 Garage Doors, we pride ourselves on providing a seamless and customer-centric experience. Whether you've contacted us for a repair, service, or installation, here's what you can expect as a new customer: 1 - Initial Contact: Reach out to us by phone, message, or through our online booking system to schedule a free garage door replacement consultation. We're always ready to respond and assist. 2 - Consultation: One of our experienced professionals will visit your property to take precise measurements and discuss your needs. We'll show you the various options available that suit your goals and budget. This is a great time to ask questions and explore different solutions. 3 - Approval & Deposit: Once you've chosen the best option for your needs, you'll approve the quote and submit a deposit to initiate the garage door order process. 4 - Order Process: Most common garage doors are in stock and ready for installation. However, if you've opted for a custom design, it may take some time to be built and delivered. Rest assured, we'll keep you updated throughout this process. 5 - Installation: When your garage door is ready, we'll contact you to schedule the installation at a time that works best for you. Our trained technicians will ensure a professional and efficient installation, treating your home with the utmost respect. 6 - Follow up: After the installation, we'll make sure everything is working correctly and ensure your complete satisfaction. Your comfort, safety, and satisfaction are our top priorities. Remember, our team, is committed to delivering quality, safety, and excellent communication at every step. We're not just opening your garage door; we're opening the true front door to your home. As a testament to our services, we were voted as a Neighborhood Favorite on Nextdoor for 2023 in the Phoenix Valley. So, are you ready to get back on track? Reach out to State 48 Garage Doors today! We can't wait to welcome you to our family of satisfied customers.
- What education and/or training do you have that relates to your work?
At State 48 Garage Doors, we are proud to have a team that brings a wealth of experience and training to our work. Our owners, Tony, Jordan, and Tyson Martinez, all bring unique skills and backgrounds that directly contribute to our company's success. Tony Martinez, our CEO, has over 20 years of service experience and currently holds ownership in three companies. His extensive knowledge in business operation and customer service ensures we provide top-notch services to our clients. Jordan Martinez, our CTO, served as an EMT in the Phoenix Valley for four years before joining us. This background in healthcare has instilled in him a strong focus on safety and well-being, which is crucial in our line of work. He oversees all our marketing and technology, ensuring we stay ahead of the curve in our industry. Tyson Martinez, our COO, is a trained garage door technician and contractor. He has been doing hundreds of garage door repairs a year since 2021. His hands-on experience in the field allows him to guide our team with practical knowledge and expertise. In addition to our owners' diverse backgrounds, we are a licensed, bonded, and insured company with ROC number 346937. This means we meet the necessary state regulations and standards to provide garage door services. We believe in continuous learning and improvement. As such, our team regularly undergoes training to stay updated with the latest techniques and safety protocols in the garage door industry. This commitment to education and training ensures we deliver the best possible service to our customers. In short, at State 48 Garage Doors, we combine real-world experience with formal training and a deep commitment to safety and quality. We're not just opening your garage door; we're opening the true front door to your home.