The Cleaning Solution
About this pro
Absolutely the worst concept of cleaning ever! You would think that if they have been in business as long as they have said, they would know for a 2700 ft house what services they would provide in a 2 hour time frame and train their personnel to do the work in the required time or they stay to finish it . But instead, they have you prioritize what's important to you and if their cleaners don't finish in the 2 hours slot,you are left with 3 bedrooms not vacuumed and the whole kitchen not cleaned with a horrible mop job. In all my other experiences with other companies, they were able to clean my house, all rooms included, kitchen, fans, blinds, vacuum, baseboards and even empty trash in a 2 hour period. Not to mention, I called twice and sent 2 emails to ask for a later appointment because I run a preschool in the morning, Never answered me and their workers showed up at 11:45 when I tried to request after 3:00PM. Wouldn't recommend this company at all!Mar 31, 2014Debra F.'s reply
So sorry to hear, we appreciate your valued input. Time is everything in this type of business. When shopping for a housecleaning service it is important to note it is our job to define the customers needs so we can utilize the time they paid for efficiently, we are sorry if we fell short of your expectations. We appreciate any input we can get as we are not perfect and have a 24 hour guarantee of service in place to help with any concerns. We do thank you for your input as it does help us to make things better for our customers, as we do care and have passion with helping the community with their cleaning needs. Thanks Again!
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- What advice would you give a customer looking to hire a provider in your area of work?Do your homework before you hire anyone to come into your home, make sure you both have good communication on what is expected for the price you are paying. Always hire a vendor that is Licensed, Bonded and Insured.