FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Torque Bay focuses on fair, honest pricing with clear communication before any work is started. Pricing can vary depending on the vehicle, parts needed, job difficulty, location, and whether any additional issues are found during the inspection. I’ll always do my best to explain the cost upfront, let you know what’s necessary, and avoid unnecessary upsells. Mobile service is meant to save you time by bringing the repair or maintenance directly to your home or workplace.
- What is your typical process for working with a new customer?
I start by asking for the vehicle year, make, model, and a quick description of the issue or service needed. From there, I’ll ask any important follow-up questions, give an honest estimate, and schedule a time that works best. Once I arrive, I’ll inspect the vehicle, confirm the issue or service, and explain anything I notice before moving forward. My goal is to keep the process simple, convenient, and clear from start to finish.
- What education and/or training do you have that relates to your work?
I have hands-on automotive experience from maintaining a rental vehicle fleet for over 5 years. That has given me consistent experience with different makes, models, and common repair needs, including oil changes, brakes, batteries, diagnostics, suspension work, starters, alternators, and general maintenance. Managing fleet health has taught me how important preventative maintenance, safety, reliability, and clear communication are. I’ve also worked in a professional shop environment and continue to build my knowledge with every job.