FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is flexible and depends on the scope of work — I offer both hourly rates and project-based pricing depending on what fits your needs best. During our initial conversation, I'll get a clear picture of what you're looking for and provide a straightforward quote with no hidden fees or surprises. I'm happy to work with you to find a pricing structure that makes sense for your business.
- What is your typical process for working with a new customer?
When we start working together, I prefer to kick things off with a quick call — this helps me really understand your business, current pain points, and what kind of support would help most, whether that's inbox management, scheduling, CRM management, data entry, or general admin support. All support is provided virtually, so we're not limited by location. If a call isn't the best fit for you, I'm happy to work over email instead. From there, I'll outline a plan for how we'll work together and what to expect from me. Once we get started, I check in via email to keep things running smoothly and make adjustments as needed. I'm experienced with tools like Salesforce and HubSpot, so if CRM support is part of what you need, I can jump in quickly.
- What education and/or training do you have that relates to your work?
I have several years of hands-on experience managing office and administrative operations for a family-owned, veteran-founded HVAC business, where I handle day-to-day operations, scheduling, and administrative tasks that keep a small business running smoothly. Prior to that, I worked in sales as an SDR, Business Account Executive, and Senior Account Executive, which gave me strong CRM and sales tool proficiency — including Salesforce, HubSpot, Outreach, and ChiliPiper.