San Felice Building Group, LLC

Hi Gary, Thank you so much for the review and thank you for the additional work. We take pride in our work and appreciate you recognizing our work ethic.

Thank you CK. We loved working with you on this project!

Thank you for sharing your feedback. We are disappointed that your final impression of the project differs from the satisfaction you expressed during the work and from the additional projects you asked us to quote throughout the process. We would like to provide some important context. Each installer received a written assignment detailing the selected tile, orientation, grout-joint size, edge treatment, niche locations, and other installation details. When certain layout preferences changed after installation, we removed and reinstalled portions of two showers at no additional charge, and we understood at that time that the revised work was satisfactory. We did not perceive any feelings of dissatisfaction until after we had to more aggressively pursue payments that were severely delinquent. The tile was installed using spacers no larger than 1/16 inch. However, the beveled edges and dimensional variation in the selected tile can create the visual appearance of wider or inconsistent grout joints. Some individual 4-inch tiles varied in size by more than 1/16 inch, which also affected alignment and the finished appearance. The home’s subfloor construction could not be confirmed before demolition because there was no visible crawlspace and the house was surrounded by poured concrete. Once the wood subfloor was exposed, cement board was required for the flooring installation. This additional work was approved before proceeding, and we charged only a discounted portion of the material cost while covering the labor. We also completed more than $2,000 in additional repairs and accommodations without billing for them. Although we respectfully disagree with several statements in this review, we take the concerns seriously. We are reviewing our communication, documentation, and pricing procedures to ensure that expectations remain clear and that every client feels heard throughout the project.