FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, transparent pricing with no surprises. Your technician will check in, fully diagnose the issue, and review the best repair options and pricing before any work begins. You’re kept informed from start to finish and choose the solution that fits your needs—no pressure and no hidden fees.
- What is your typical process for working with a new customer?
Our goal is to make the entire experience clear and stress-free. Once your appointment is scheduled, we send updates so you know exactly when to expect us. When your technician arrives, they’ll listen to your concerns, perform a thorough diagnosis, and explain their findings in straightforward terms. Before any work begins, we review all available options and pricing so you stay in control. With your approval, we complete the repair, clean the workspace, and walk you through the results. Expect upfront communication, transparent pricing, and work done right the first time.
- What education and/or training do you have that relates to your work?
Zoom Drain is backed by 25+ years of industry experience from our founding location in Philadelphia and a nationwide network of 50+ franchise operations. Our technicians receive specialized training focused on drains and sewer systems, supported by proven best practices and real-world expertise from thousands of jobs across the country. With that level of training behind us, we’re equipped to handle everything from routine clogs to complex pipe issues—because we’ve truly seen it all.