FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“Transparency is key! Here’s what customers should know about our pricing: Pricing Structure: Flat Rates: For standard services like window cleaning and pressure washing Square Footage-Based Rates: For larger services like solar panel cleaning and bird proofing Custom Quotes: For complex or unique projects Discounts: * 10% Off First Service for new customers * 5% Off Recurring Services (monthly, quarterly, etc.) * Referral Discounts:5% off next service for each successful referral * Package Deals: Discounts for combining multiple services (e.g., window + solar panel cleaning) Payment Terms: * Due upon completion: Payment expected after service delivery * Accepted methods: Cash, credit cards, checks We strive for fair, competitive pricing while ensuring quality service and customer satisfaction with Sierrah Shine Home Services!”
- What is your typical process for working with a new customer?
1. Initial Consultation: Discuss customer needs, concerns, and goals via phone or email Determine scope of work and provide preliminary estimate 2. On-Site Assessment: Schedule visit to customer location for detailed evaluation Verify scope of work, take measurements, and assess conditions 3. Customized Proposal: Provide written proposal outlining services, pricing, and timeline Address any questions or concerns customer may have 4. Scheduling and Preparation: Schedule service appointment at customer’s convenience Prepare necessary equipment, materials, and personnel 5. Service Delivery: Arrive on time, introduce team members, and review scope of work Deliver high-quality services with attention to detail and safety 6. Quality Control and Feedback: Inspect workmanship to ensure quality standards met Request customer feedback to ensure satisfaction 7. Follow-up and Maintenance: Schedule follow-up services as needed (e.g., recurring cleaning) Provide maintenance tips and recommendations This process ensures seamless communication, quality service, and customer satisfaction with Sierrah Shine Home Services!
- What education and/or training do you have that relates to your work?
Our team has received extensive education and training in exterior home cleaning and protection services: 1. IICRC (Institute of Inspection, Cleaning and Restoration Certification): Certified in Water Restoration and Cleaning Trained in Carpet, Upholstery, and Hard Floor Cleaning 2. PWNA (Power Washers of North America) Certification: Completed training program in Pressure Washing Techniques and Safety 3. OSHA (Occupational Safety and Health Administration) Training Completed courses in Workplace Safety and Hazard Recognition 4. Manufacturer-specific training: Completed training programs from leading equipment and solution providers 5. Business management courses: Completed courses in customer service, marketing, and business operations through local business organizations 6. Solar Panel Cleaning Certification: Completed specialized training in solar panel cleaning techniques and safety 7. Bird Control Certification: Completed training in bird proofing methods and solutions Our continuous education ensures Sierrah Shine provides top-quality services!