FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, upfront pricing with no hidden fees. Every project is custom-tailored, so we provide free in-home consultations to give you an exact quote based on your needs - not general ballpark estimates. We also offer seasonal promotions, financing options, and bundle discounts if you are doing multiple windows or a tub or shower remodel. Our goal is to work within your budget while delivering top-tier craftsmanship and lasting value.
- What is your typical process for working with a new customer?
We start with a free in-home consultation where one of our product specialist listens to your needs, answers your questions, and helps you design the perfect solution - whether it's windows or a new shower. After discussing style, function, and budget, we provide a detailed, no-pressure quote on the spot. Once you're ready to move forward, we take precise measurements, finalize your custom order, and schedule your installation with our professional, in-house crews. Throughout the process, we keep you updated so there are no surprise - just great results.
- What education and/or training do you have that relates to your work?
Our team brings decades of industry experience in both window replacement and bath remodeling. Apex was originally founded to serve the new home construction industry, so we've worked directly with manufacturers and builders to meet high standards from day one. Every member of our installation team is factory-trained and certified in the latest product specifications and best practices to ensure precision, performance and long term durability. We continuously invest in ongoing training, safety certifications, and product knowledge to stay ahead of trends and building codes-because you deserve the best, not guesswork.