About this pro
36 years in business
116 hires on Thumbtack
PC or Mac
Thumbtack CustomerAug 28, 2017
Kevin seemed like a nice guy and very personable. That being said, he was unable to figure out the true issue with my computer. I got a second opinion and it turned out to be a simple case of Malware. The second tech fixed it for cheaper than Kevin's misdiagnosis.Aug 22, 2017Verified
Explains what is the problem and what is needed to repair the error.Aug 16, 2017
Got email 5 min after posting. Appt set for 1hr later. 2:30 hrs after drop off computer was fixed and ready for pickup.Very reasonable charge,Aug 8, 2017Verified
Kevin helped me out in a jam and was able to recover my hard drive files.Mar 14, 2017Verified
Top Pro status
- What should the customer know about your pricing (e.g., discounts, fees)?Yes. I charge $60 hr with a $35 minimum. Many things can be fixed at the minimum charge, anything that would run over the minimum would be quoted in advance. If a system is too outdated or otherwise not viable and practical to repair. I will be the first one to point that out. In some cases it is best to buy a new system. If that is a requirement, I would love to have a chance to spec a system for the customer's needs and then order the correct equipment. Whatever a customer decides to do about a replacement is up to them. I would like and have many times performed the out-of-box setup for systems purchased elsewhere. I can transfer files, change setting, uninstall 'junkware' and the customer can be up and running quickly!
- What is your typical process for working with a new customer?First I need to talk to the customer to determine what the customer is wanting to do or what is happening so I can determine a way to fix the problem. This is the only way to accurately quote a job.
- What education and/or training do you have that relates to your work?Every day is a learning experience, I am constantly studying changes and advancements.