Ox Moving Services recently handled my move. This is hard to rate as there were some issues out of their control. Their performance was right there between 4 and 5.
The day started an hour late due to a flat tire on their truck. They resolved this issue by renting a truck and communicating to keep me in the loop as to their delay.
Andrew had 2 movers call in sick, so he jumped in and covered the move personally. This meant we started an hour late and had only 2 movers rather than 3. Andrew adjusted the hourly rate accordingly.
When Andrew arrived I was greeted with a smile and a very upbeat attitude. As the day went on it was clear that Andrew understands moving can be a stressful experience. He goes above and beyond to make the day fun for his clients and employees. They were both very professional. I had the priveledge of having the owner of the company manage my move. I also had the pleasure of seeing him work one on one with an employee. This young man, 17 years old, is very skilled in his profession, What I really enjoyed was watching Andrew as he took every opportunity to compliment his young colleagues work, and to teach him a few new tricks of the trade. They were as respectful of each other as they were of me.
I was also impressed as to how they worked with me. I was a participant in my move. The hours were coming out of my pocket. I had to load my own vehicle while they loaded their truck. They never made me feel like I was in their way. They helped me and allowed me to help them as much as I needed for my piece of mind. They managed to accomodate my every need.
It was a long day, but a good experience and I have Ox Moving Services to thank for that.