FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep my pricing simple and transparent — hourly rates with no surprise fees. I offer discounts for students, seniors, and multi-device service calls. Remote/phone help is typically cheaper than in-person visits. If I can fix it quickly, I’ll let you know — no dragging it out to rack up charges.
- What is your typical process for working with a new customer?
First, I listen. You tell me what’s going wrong, and I’ll ask a few questions to figure out whether this is an in-person or remote job. If I come to you, I bring what I need and explain what I’m doing as I go. I’ll also leave you with tips so the issue doesn’t pop up again later!
- What education and/or training do you have that relates to your work?
I’ve been doing hands-on tech support for years — building PCs, solving software issues, and troubleshooting networks. I’ve worked in both casual and professional environments (including educational settings), and I stay up to date on tools, malware trends, and tech best practices.