FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat $99 diagnostic that’s credited toward the repair—so you only pay once. All quotes are given in writing before work starts, with no hidden parts mark-ups or weekend surcharges.
- What is your typical process for working with a new customer?
1) Confirm the issue and schedule a 2-hour arrival window. 2) Technician runs a full diagnostic, explains the findings, and gives an up-front parts + labor quote. 3) If you approve, most repairs are completed on the spot; if parts must be ordered, we return at no extra labor cost.
- What education and/or training do you have that relates to your work?
Our lead techs each have 15 + years of factory training with brands like Whirlpool, GE, LG, and Samsung, plus ongoing certification in EPA refrigerant handling and safety.