PHS Home Premium Services INC.
Contact for price
Remodel reason
Work needed
It’s free, with no obligation to book
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
As Owner-Operators of The Grout Medic of North Austin, we have repaired and rebuilt a lot of poorly built showers. We have developed the team and expertise essential to deliver quality, worry-free bathroom remodels at a reasonable price.
Overview
Serves Austin, TX
Background checked
4 employees
2 years in business
Business hours
SunClosedMon8:00 am - 6:00 pm
Payment methods
Ask this pro about their preferred payment method.
Services offered
Work needed
Remodel reason
Update style
Replace fixtures
Fix water damage
Other damage
Property type
Residential
Reviews
Excellent 4.9
78 reviews
5
96%
4
2%
3
0%
2
1%
1
1%
Past Customer
Aug 10, 2023
From Google
We had a pretty bad grout job on our new shower area. Called Michael and he came by ( on time for our appointment). He took pictures, we talked and agreed grout medic of North Austin would be doing the project if estimate was reasonable. Received his estimate that evening. Signed his contract and scheduled the work. Michaels technician Shane showed up on the appointment date at the appropriate time. We discussed the work to be done and Shane started. Shane had the right equipment, the knowledge, skills and abilities. 6 hours later, the tile work in the shower was where it needed to be. Went above and beyond replacing two broken and pitted tiles, no extra charge. Work was completed, area cleaned up and bill was presented. Bill was presented and it was exactly what the estimate/proposal showed. So you tell me ? Would you hire the grout medic of North Austin? We did and glad for it.Gary C. - 8/10/2023
PHS Home Premium Services INC.'s reply
Gary, thank you so much for the positive review. We are so glad we were able to help bring your new shower to the finishing quality it deserved. It felt very rewarding!
Past Customer
Feb 9, 2024
From Google
Jay and Miguel did a great job!
PHS Home Premium Services INC.'s reply
Jonathon, thank you so much. These new backsplash tiles really updated the Kitchen and bath nicely.
Past Customer
May 1, 2024
From Google
Great work. On time and what I wanted.
PHS Home Premium Services INC.'s reply
Thank you so much for the work and the positive review!
Past Customer
May 1, 2024
From Google
Jose did a great job on our new backsplash.
PHS Home Premium Services INC.'s reply
Karalee, thank you so much for the opportunity and the positive review.
Past Customer
May 18, 2024
From Google
Very disappointed. They did not complete the job. They promptly got half the payment promising they will fix the mess they created, but never turned back to work. This is the worst company I worked with. Never entrust your beloved home to this company. The owner spoke really well to get the business and he is quite knowledgeable, however the execution is nothing.There is no way to respond to your comment so adding here. Please do not try to provide wrong info to save yourself. You came in for an estimate and we agreed to grout the tiles. I am not sure what do you mean by 5 times the original agreement. Yes you got only half the payment. Agreement is to come back finish the work and get other half . You did not turn up after that. That is the worst professional behavior I have seen. I actually had a good respect given how transparent you were, but you lost it by twisting facts just to save yourself.
PHS Home Premium Services INC.'s reply
Kalai, we are sorry you feel that way. We completed the grout & tile cleaning, we regrouted an area over 5 times the sqft initially estimated, and in the end were paid only half of the agreed amount over grout height. We simply don't believe we could ever meet your expectations of a grout height even with the tile surface, which isn't consistent with industry standards and best practices. We wish we could have met your expectations, or at least better understand them before agreeing to taking on this project.
Credentials
Background Check
Michael Pelletier