FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Distance: The distance between your current home and your new home can affect the cost of your move. We may charge more for longer distances. Weight: The weight of your furniture can also affect the price. We may charge by the pound, so heavier furniture will cost more to move. Time: The amount of time it takes to complete your move can also affect the price. We charge by the hour, so if your move takes longer than expected, you could end up paying more. Services: The services you require can also affect the price. If you need packing, loading, unloading, or unpacking services, you can expect to pay more. Fees: Be aware of any additional fees that may be added to your move, such as fuel surcharges, stair fees, or long carry fees. Make sure to ask us about any additional fees before you agree to the move.
- What is your typical process for working with a new customer?
Initial Contact: The customer reaches out to us, either by phone, email or online request form, and provides basic information about the move, such as the move date, origin and destination addresses, and types of items to be moved. Quote: We provide a quote for the move, which includes an estimated price based on the information provided by the customer. This may be a rough estimate, a binding estimate or a non-binding estimate. A rough estimate is an estimate of the cost of moving furniture based on the information provided by the customer, while a binding estimate is a guaranteed price for the move. A non-binding estimate is an estimate that may change based on the actual weight or amount of items to be moved. Contract: Once the customer agrees to the quote, we will provide a contract or agreement for the move, which outlines the terms and conditions of the move, including the price, services included, insurance coverage, payment terms and any additional fees. Preparation: The customer will need to prepare for the move by packing and labeling items that are to be moved. The mover may provide packing services for an additional fee. Loading: On the day of the move, we will arrive at the customer's home and begin loading the furniture onto the truck. They will use proper equipment and techniques to ensure that the furniture is not damaged during the move. Transportation: We will transport the furniture to the destination address, taking care to avoid any damage to the items during transit. Unloading: Once the furniture arrives at the destination, we will unload the items and place them in the designated rooms. We may also provide unpacking services for an additional fee. Payment: The customer will need to pay us for the services provided. Payment may be made in cash, check, or credit card, depending on the agreement with us. Follow-up: After the move is complete, we may follow up with the customer to ensure that they are satisfied with the services provided.
- What advice would you give a customer looking to hire a provider in your area of work?
Do your research: Take the time to research several moving companies in your area. Check our website, online reviews, and ratings from previous customers. This will help you get an idea of their reputation and the quality of our services. Be clear about your requirements: Make sure to communicate your requirements clearly to the moving company, including any special items that need to be moved, packing and unpacking needs, and any other concerns or questions you may have.