FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since we are completely customized service we can not give a pricing schedule, however, our minimum is only $70. Some of the franchise companies ask how many sq ft your home is then give a price. We feel this is unfair because that price must be an average of very dirty to very clean. We customize cleaning and pricing to each customer.
- What is your typical process for working with a new customer?
We talk to them about their home size and how many people and animals live in it. We ask several questions then find out what they are looking to have cleaned ( we are 100% customized cleaning company). We then give an estimate. If the price is within the customer's budget we then hand pick a cleaner for them. Once the cleaners arrive a the customer's home we ask the customer to give the cleaner a tour of their home. The cleaner can then give them an exact price based upon what they see. If the customer is happy with the price and cleaner they clean, if not they can send them away with no obligation!
- What education and/or training do you have that relates to your work?
All cleaners go thru a background check, then they complete a written test to be sure they know how and with what to clean every surface. If they pass this test the then are given a small home to clean to evaluate their cleaning quality. At that time a small amount of money is hidden. Every penny must be accounted for or the cleaner is not hired. Most of our cleaners have been with us for many years!