FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward, based on the volume and type of services you need. Here’s what you should know: Free Estimates: We provide free, no-obligation quotes. Volume-Based Pricing: Our rates depend on the amount of space your items take up in our truck, so you only pay for what we haul. No Hidden Fees: Our quotes include labor, transportation, and disposal fees. If there are any additional charges (e.g., hazardous materials or extra heavy items), we’ll inform you upfront. Moving Assistance: In addition to junk removal, we also offer assistance with moving items, whether it’s within your home or to a new location. Heavy Lifting: We’re equipped to handle heavy or oversized items, and our team is trained to manage these safely and efficiently. Eco-Friendly Options: We aim to recycle or donate items whenever possible, which may save on landfill fees. If you have specific items or questions, feel free to reach out, and we’ll clarify everything before scheduling your service!
- What is your typical process for working with a new customer?
Initial Contact: Share your needs, and we’ll provide a free, no-obligation quote. Scheduling: Choose a convenient time, with same-day or next-day service often available. NOTE: Weekdays we are only available in the evenings. Service Day: Our team arrives on time, confirms the scope, and completes the job efficiently and safely. Payment & Feedback: Once the job is done, payment is collected, and we welcome your feedback! We aim to make the process quick, easy, and stress-free.
- What education and/or training do you have that relates to your work?
Safety Training: We follow strict protocols for lifting, moving heavy items, and ensuring a safe working environment. Customer Service Skills: Our team is professional, courteous, and focused on providing an excellent customer experience. Eco-Friendly Practices: We stay informed about recycling and disposal guidelines to minimize environmental impact. Equipment Handling: We’re skilled in using the necessary tools and equipment to handle jobs efficiently and safely. Our focus is on quality service, safety, and ensuring every job is completed to the highest standard.