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About
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Overview
Hired 40 times
Background checked
3 employees
10 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Services offered
Cleaning method
Steam cleaning
Dry cleaning
Property type
Apartment / condo
One-story house
Two-story house
Multi-unit building
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Good 4.4
14 reviews
5
79%
4
7%
3
0%
2
7%
1
7%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
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Read reviews that mention:
Emily S.
Aug 1, 2024
•
Hired on Thumbtack
They do what they’re asked! My house is clean and smells great. Happy to recommend and use them again
Details: 5 bedrooms • 3 bathrooms • Move out cleaning • Window cleaning (interior) • No pets in home • Just once
Lorena Cleaning Services's reply
Thank you! We are glad to hear you liked the services, hope to hear from you soon!
House Cleaning
Hébatullah T.
Jun 7, 2023
•
Hired on Thumbtack
My experience with Lorena Cleaning Services was not a positive one. They scheduled three appointments with me, one appointment for housecleaning, and two for quotes and unfortunately, they did not show up. To make matters worse, I did not receive any communication whatsoever about the cancellation unless I repeatedly reach out to them.
I was very disappointed with this lack of professionalism. I had taken time out of my day, and to have it cancelled without any notice was frustrating. I understand that things happen, and sometimes appointments need to be rescheduled or cancelled, but communication is key.
Overall, I cannot recommend Lorena Cleaning Services based on my experience. I hope that they can improve their communication and reliability in the future, as I believe that these are essential qualities for any housekeeping company.
Details: 2 bedrooms • 2 bathrooms • Standard cleaning • No pets in home • Every 2 weeks
Lorena Cleaning Services's reply
We’re sorry about that we fixed our communication issues.
House Cleaning
Emily C.
Aug 26, 2024
•
Hired on Thumbtack
I specified everything that I wanted cleaned online. When I checked the ceiling fans, they cleaned it so poorly that I had to ask them to clean it again. The same with the AC units. Kitchen cabinets were not properly cleaned and had to ask to clean it again. If they were a good cleaning service, why do I have to ask to clean them over again. Instead i was given an excuse...The same with the windows. I told them had they done a good job, I would recommend them. But was so dissatisfied. Then when I asked for receipt, I was told they do not have them. But when I insisted I need an actual paper receipt, they went to their car and was able to provide one. Really? Seems like they wanted to just pocket the cash payment without providing receipt.
Details: 2 bedrooms • 1 bathroom • Move out cleaning • Window cleaning (interior) • No pets in home • Just once
House Cleaning
Ginger F.
Apr 14, 2023
•
Hired on Thumbtack
Worked quickly and very thorough!
Details: 3 bedrooms • 3 bathrooms • Deep cleaning • Pets in home • Just once
Lorena Cleaning Services's reply
Thank you! We hope to hear from you soon for more services!
House Cleaning
Credentials
Background Check
Lorena Trejo
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We prefer to negotiate our pricing based on the customer's services in order to provide a reasonable price for both the firm and the client. We also like to work on pricing based on the services requested and provide a reasonable price for a package of services.
What is your typical process for working with a new customer?
We want to listen to our clients' opinions and work within their budget to ensure that their price is taken into account.
What education and/or training do you have that relates to your work?
We have years of expertise cleaning homes and focusing on professional services to keep all of our clients happy and satisfied so that they may continue with cleaning management. We are also partners with a company that assists in training our staff to do a good job.
