Printer, Technician, and PC Technician

Introduction: Mamdouh Adel Awad Aboulsaad 10136 Alondra Blvd, Bellflower, APT #3, CA, 90706 Working Experience: Hardware Technician Barrister Global Services Network -- Las Vegas and California Jan 2013 - Present Main Duties and Responsibilities: *Accept hardware repair calls through my profile on the site for the company. *Diagnose the problems related to HP printers and determine the spare parts which solve the problem. *Replace spare parts inside the desktop computers to solve any hardware problems. Cabling Technician Data Management Services Office (DMS), USAID -- Egypt August 2010 - August 2012 Main Duties and Responsibilities: *Create LAN drops all over the building that are connected to the utility rooms. *Responsible for cabling and termination of Cat3, Cat5, and Cat6. *Responsible for installing the mobile video-conference unit anywhere inside the building. *Changing any LAN drops from internal network to DSL anywhere inside the mission. *Responsible for running new cabling in new or existing buildings. *Termination and testing of new cabling. *Responsible for testing and troubleshooting of cable Helpdesk Supervisor Data Management Services Office (DMS), USAID -- Egypt September 2007 - July 2010 Main Duties and Responsibilities: *Supervise three helpdesk members at USAID in Egypt. *Testing and updating drivers for scanners, printers, and CardScan. *Preparing hard disk images using Ghost for different types of PCs. *Responsible for maintaining HP printers. *Prepare activity reports for the helpdesk team per week. *Responsible for installing all USAID software and applications. *Responsible for the installation, maintenance, and the support of data shows and Notebooks. Technical Support Supervisor Engineer IT Dept., Automotive Engineering Company -- Cairo, Egypt July 2006 - August 2007 Main Duties and Responsibilities: *Configuring new PCs/Notebooks with network parameters to join the domain. *Responsible for toners and spare parts stock suppliers. *Responsible for supporting end-user computers at head office and remote sites. *Preparing Ghost images for different types of PCs. *Responsible for purchasing printers toners and ribbons. *Responsible for troubleshooting any communication problems between the main building and sites. Senior Helpdesk Engineer MIS Department, Al Ahram Beverages Company (ABC) -- Cairo, Egypt July 2004 - June 2006 Main Duties and Responsibilities: *Assembling, installing, and configuring hardware components. *Preparing hard disk images using Ghost for different types of PCs. *Configuring new PCs/Notebooks with network parameters to join the domain. *Configuring Symantec Norton for auto update against viruses. *Configuring Safe Guard SW for all ABC users and laptops to secure users' machine. *Using SMS in supporting end-users remotely through the network. *Responsible for toners and spare parts stock suppliers. *Responsible for troubleshooting daily desktop problems at head office and remote sites. Help Desk Engineer Data Management Services Office, USAID, Egypt -- Cairo, Egypt December 1996 - June 2004 Main Duties and Responsibilities: *Responsible for periodic maintenance of 350 PCs and printers. *Assembling, installing, and configuring hardware components such as printers and scanners. *Preparing hard disk images using Ghost for different types of PCs. *Configuring new PCs with network parameters to join the domain. *Installing different OSs and SW on PCs according to mission standards and security policies. *Assisted in moving and connecting PCs, printers, and scanners and securing connection to the network during the relocation of the USAID building that took place three times. Skills: *Integrating remote networks and using the network communication protocols and technology. *Aware of software installation, configuration, and performing HW maintenance and troubleshooting. *Able to establish LAN's connection together forming a large wide area network (WAN). *Providing technical support in line with regulations and security procedures. Education: B.Sc. in Electrical Engineering, Faculty of Engineering, Banha University, Egypt (May 1995). Languages: *Fluent in Arabic language (mother tongue) *Good command in English (both oral and written) Certifications: *Compaq Accredited Platform Specialist -- January 2003 *HP Certified Professional -- January 2004 *CCNA Discovery: Networking for Home and Small Businesses -- January 2008 *CCNA Discovery: Working at Small to Medium Business or ISP -- March 2008 *CCNA Discovery: Introducing Routing and Switching in the Enterprise -- April 2008 *CCNA Discovery: Designing and Supporting Computer Networks -- June 2008