Introduction: Mamdouh Adel Awad Aboulsaad
10136 Alondra Blvd, Bellflower, APT #3, CA, 90706
Working Experience:
Hardware Technician
Barrister Global Services Network -- Las Vegas and California
Jan 2013 - Present
Main Duties and Responsibilities:
*Accept hardware repair calls through my profile on the site for the company.
*Diagnose the problems related to HP printers and determine the spare parts which solve the problem.
*Replace spare parts inside the desktop computers to solve any hardware problems.
Cabling Technician
Data Management Services Office (DMS), USAID -- Egypt
August 2010 - August 2012
Main Duties and Responsibilities:
*Create LAN drops all over the building that are connected to the utility rooms.
*Responsible for cabling and termination of Cat3, Cat5, and Cat6.
*Responsible for installing the mobile video-conference unit anywhere inside the building.
*Changing any LAN drops from internal network to DSL anywhere inside the mission.
*Responsible for running new cabling in new or existing buildings.
*Termination and testing of new cabling.
*Responsible for testing and troubleshooting of cable
Helpdesk Supervisor
Data Management Services Office (DMS), USAID -- Egypt
September 2007 - July 2010
Main Duties and Responsibilities:
*Supervise three helpdesk members at USAID in Egypt.
*Testing and updating drivers for scanners, printers, and CardScan.
*Preparing hard disk images using Ghost for different types of PCs.
*Responsible for maintaining HP printers.
*Prepare activity reports for the helpdesk team per week.
*Responsible for installing all USAID software and applications.
*Responsible for the installation, maintenance, and the support of data shows and Notebooks.
Technical Support Supervisor Engineer
IT Dept., Automotive Engineering Company -- Cairo, Egypt
July 2006 - August 2007
Main Duties and Responsibilities:
*Configuring new PCs/Notebooks with network parameters to join the domain.
*Responsible for toners and spare parts stock suppliers.
*Responsible for supporting end-user computers at head office and remote sites.
*Preparing Ghost images for different types of PCs.
*Responsible for purchasing printers toners and ribbons.
*Responsible for troubleshooting any communication problems between the main building and sites.
Senior Helpdesk Engineer
MIS Department, Al Ahram Beverages Company (ABC) -- Cairo, Egypt
July 2004 - June 2006
Main Duties and Responsibilities:
*Assembling, installing, and configuring hardware components.
*Preparing hard disk images using Ghost for different types of PCs.
*Configuring new PCs/Notebooks with network parameters to join the domain.
*Configuring Symantec Norton for auto update against viruses.
*Configuring Safe Guard SW for all ABC users and laptops to secure users' machine.
*Using SMS in supporting end-users remotely through the network.
*Responsible for toners and spare parts stock suppliers.
*Responsible for troubleshooting daily desktop problems at head office and remote sites.
Help Desk Engineer
Data Management Services Office, USAID, Egypt -- Cairo, Egypt
December 1996 - June 2004
Main Duties and Responsibilities:
*Responsible for periodic maintenance of 350 PCs and printers.
*Assembling, installing, and configuring hardware components such as printers and scanners.
*Preparing hard disk images using Ghost for different types of PCs.
*Configuring new PCs with network parameters to join the domain.
*Installing different OSs and SW on PCs according to mission standards and security policies.
*Assisted in moving and connecting PCs, printers, and scanners and securing connection to the network during the relocation of the USAID building that took place three times.
Skills:
*Integrating remote networks and using the network communication protocols and technology.
*Aware of software installation, configuration, and performing HW maintenance and troubleshooting.
*Able to establish LAN's connection together forming a large wide area network (WAN).
*Providing technical support in line with regulations and security procedures.
Education:
B.Sc. in Electrical Engineering, Faculty of Engineering, Banha University, Egypt (May 1995).
Languages:
*Fluent in Arabic language (mother tongue)
*Good command in English (both oral and written)
Certifications:
*Compaq Accredited Platform Specialist -- January 2003
*HP Certified Professional -- January 2004
*CCNA Discovery: Networking for Home and Small Businesses -- January 2008
*CCNA Discovery: Working at Small to Medium Business or ISP -- March 2008
*CCNA Discovery: Introducing Routing and Switching in the Enterprise -- April 2008
*CCNA Discovery: Designing and Supporting Computer Networks -- June 2008