FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We run a real business, not just a home based one, with a professionally equipped studio, employees, insurance, workers comp, etc. We offer many different services but all related to audio, video and photo production. We serve corporations, small businesses as well as individuals. Prices vary depending the kind of job, the duration, the location, the equipment, the skills, the post production needs. We try to help non-profits and students too. please provide us with the right feedback even if you don't hire us, that will help us improve services and prices.
- What is your typical process for working with a new customer?
In general we start with Thumbtack, then emails, then it is always good to either meet or have a phone conversation to go over all the details and options. Then we send a contract using Adobe Sign services (no need to print, fill, and scan). We don't require deposits, we do the job, then edit it, we send you the proofs, apply changes, then request full payment before sending all the download links. Which means that we do 99% of the work before asking for payment. We also keep back-ups and store files on the cloud, until we are sure you got your copy.
- What education and/or training do you have that relates to your work?
Me, personally, I have a 30 year experience with audio, video, and photo production. Holding a mic or a lens is almost the same feeling. I know well all the production tools, analog and digital. And I carefully select people in my team to be sure they will comply with the DeNoise Studios quality. We will pay attention to details for a big multi day corporate convention as well as a 1 hour birthday party.