FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of your move, distance, number of movers, and time required. We provide clear hourly or flat-rate estimates depending on the project. There are no hidden fees. We always explain everything upfront, including travel time, heavy item handling (if applicable), and packing materials if needed. We also offer discounts for repeat customers and referrals.
- What is your typical process for working with a new customer?
First, our move coordinator will contact you to gather details about your move — location, size of the home, inventory, access conditions (stairs, elevators), and preferred dates. We then provide a detailed estimate and confirm the schedule. On moving day, our professional movers arrive on time, protect furniture and floors, carefully load the truck, transport everything safely, and unload it at the new location. We make sure everything is placed where you need it before we leave.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and commercial moving, proper lifting techniques, furniture protection, and safe transport procedures. We focus on damage prevention, efficient loading, and customer service standards to ensure every move is handled professionally.