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Hired 44 times
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Jul - Dec
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17 photos and 1 video
Luxor Floors installed a runner with borders on our winder staircase and also fabricated an area rug for the foyer. Patrick helped us to choose a suitable carpet and his crew was fantastic. They were knowledgeable, polite and tidy and we couldn't be happier with the results.Apr 10, 2017Verified
Luxor Floors is an overall A+. Once I submitted my project on Thumbtack Luxor Floors reached out to me. Patrick was a pleasure to work with. He came out and was very honest about our floor planning and what he recommended and what would be a waste of money. The type of carpet he suggested for us wasn't your basic type of carpet. Luxor saved us a significant amount of money compared to our first quote by one of the radio advertised retail stores. Once our carpet was delivered Patrick had set up an appointment for installation that weekend. He worked around our schedule to insure we didn't have to miss work. Antonio was the gentleman who removed and installed our carpet and was a pleasure as well. Very respectful and hardworking. All in all I would recommend Luxor flooring to anyone that is looking to upgrade the flooring in the home.May 11, 2017Verified
The introduction of product is very thorough. Price is pretty reasonable. Haven’t tested the quality. However the installation guy broke one of the wood floor, that was dissapointing.May 1, 2019Verified
Wonderful customer service and a quick install. Highly recommended!Dec 27, 2018Verified
The carpets look fantastic and they were very responsive to the many questions I had.Jun 19, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Firstly, all our surveys and estimates are free as well as our advice. We price every project on what needs to be done to make your installation and choice of material look great and last for many years to come. We also often partner with our vendors to offer some great discounts on the products we offer throughout the year Value for money and clear honest pricing.
- What is your typical process for working with a new customer?We find its a lot easier to help our clients if we can view the project, so really the first step is to set up a visit to survey the project. We bring samples to your home or work place and i brief telephone discussion prior to our visit is always helpful so we get an insight into what you are trying to achieve.
- What education and/or training do you have that relates to your work?I'd being in the flooring Industry for the last 20 years, as flooring contractor installing and supervising crews to a CEO and business owner, I'd been trained in busines management and installation field as I'm a certified contractor by the California Contractors State License Board.